Job Description

Housing Assistant

FTC until March 2026

Full time - 14 hours a week

Location: Ealing

About us

We're a UK housing association operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion, we pride ourselves on our values of integrity, innovation, and inclusivity. With a dedicated team of professionals, we consistently strive to exceed industry standards to provide homes people live to live in.

Role overview

Providing administrative support within Customer Support. Ensure that a high level of effective service is consistently provided to both our teams and customers.

Key responsibilities

Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with Allocate and prioritise tasks efficiently so they are completed within timescales Be willing to manage small projects in your team as required by the management team Make sure your objectives and tasksare being met and recorded against the KPI properly to help with tracking and reporting Ensure you give excellent customer service to all internal and external customers Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team Ensure that you update the relevant IT system(s) with every customer contact. Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible

More about you

GCSE level or equivalent in Maths & English (at least Grade C / Level 4) Experience of delivering an effective customer-oriented service Able to effectively prioritise workload Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers Excellent skill level on Microsoft applications - e.g. Word, Excel, Outlook, Teams, F&O, Dynamics

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include.

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension Flexible working Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk

A2Dominion are proud to be a family friendly employer.

Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.



Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.