Job Description

Job Introduction

Pinnacle Group are looking to recruit a Housing Assistant to provide administrative and organisational support to the Senior Housing Manager and responding to a wide range of enquiries from residents and other customers by providing advice and information at the first point of contact through assessing customer needs in a prompt, efficient and courteous manner.


This is an office based role with the working hours of Monday - Friday 9AM - 5.30PM.


You will be joining our Affordable Housing team based in Canning Town. The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.



Key responsibilities:

Answer reception and telephone enquiries and respond to requests for information received by other means such as e-mail, social media, fax or voicemail. Accurately collect and record customer information and, where necessary, complete timely referrals to either internal or external contacts as appropriate. Provide comprehensive administrative and organisational support to the Senior Housing Manager and other members of the Housing Management team Logging, acknowledging and ensuring responses are issued within the required timescales for correspondence, complaints and members enquiries. Assisting the Housing Management Team with access arrangements, tenancy changes, arranging visits / inspections and maintaining up-to-date records.

Key requirements:

Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience Ability to use initiative and make accurate and timely decisions whilst under pressure. Ability to interpret and analyse data and performance information, identifying issues and resolution required. Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.



As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.



We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance * Electric Vehicle Scheme