Job Description

Job Title: Housing Benefits Assessor
Job Type: Permanent
Location: Coventry with occasional travel
Industry: Public Sector and Government
This client is looking for a Housing Benefits Assessor to join their supported housing team to lead on the systems development, administration, progression and management of claims and disputes.
Key responsibilities
In this Housing Benefits Assessors job, your responsibilities will include:
Review and process Housing Benefit (HB) payments, ensuring accurate posting to rent accounts
Analyse HB income to identify discrepancies, support recovery efforts, and minimise arrears.
Collaborate with internal teams (e.g., support workers, finance) to optimise revenue collection and HB reconciliation.
Engage with external stakeholders to resolve HB issues and maintain strong partnerships.
Contribute to the development of systems for tracking HB income and resident support plans.
Provide trauma-informed support to residents with complex HB concerns.
Assist in creating accurate rent and exempt accommodation models for senior leadership.
Maintain HB records in the housing system to support KPI and performance reporting.
Promote best practices and continuous improvement across HB processes.
Foster positive relationships to enhance service quality and achieve trusted partner status.
Uphold a strong commitment to supporting vulnerable individuals toward independence.
Skills & experience of a Housing Benefits Assessor

• A proven track record of working within a housing benefits assessor role
• Up to date knowledge on Welfare rights and Housing Legislation
• Maintaining professional boundaries
• Based in Coventry and can travel when required

If you feel you meet the above criteria for a Housing Benefits Assessor in Coventry please apply within. For more details call the officer on 0121 631 5930.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.