Job Description

Salary

34,541 - 38,245

Contractual hours

37

Basis

Full time

Region

South

Job category/type

Housing

Date posted

16/07/2025

Post Title: Business Support Supervisor - 18 months fixed term

Location:

Appletree Court, Lyndhurst

Band:

6

Are you an experienced administration/business support manager with a strong customer service background looking for a new challenge? Are you confident in dealing with customer queries and complaints and want to support our residents?

This position will support the Housing Business and Customer Manager for a period of 18 months to allow them to focus on key project work being undertaken. This role will undertake some of the day-to-day functions of the Housing Business Manager including freedom of information and subject access requests, compiling accurate data and timelines for complaint response and responding to service level queries.

You will also lead a team of Business Support and Administration Officers, which supports both Housing Maintenance and the wider Housing service. This means working closely with senior managers, surveyors, and officers to ensure high standards of administrative support and customer service are maintained. Strong communication skills, especially written are essential, as is the ability to stay organised, prioritise effectively, and pay close attention to detail.

Whether you are looking to move into housing from another sector or seeking progression within housing, this role is an excellent opportunity offering a meaningful challenge and the chance to make a real impact on the service residents receive.

What's in it for you?

26-27 days annual leave plus bank holidays


34,541 - 38,245 per annum


Hybrid Home/office Working (currently under review)


Local Government Pension Scheme


Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).

Working Hours

- 37 Hours per week, Monday to Friday between 8am and 5.15pm. This role can be flexible in start and finish times, but this would be dependent on needs of the service.

Boring Council Offices?

Get rid of the stigma that local government is dull and boring, our office is located in the picturesque New Forest, where you may be held up getting to work by the locals - horses, cows or donkey's.

Our office has been bought to life, with open plan layout and decorated bright and light with office views over our beautiful grounds with spaces available away from the office for team meetings in our dedicated meeting rooms or the work cafe.

About us.

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims.

New Forest District Council directly manages over 5000 Council homes and provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people.

We believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally. We also recognise the value of a highly motivated and engaged workforce and we actively promote a good work/life balance.

If you're conscientious, passionate, driven to deliver, and want to be part of our team, we welcome your application.

After reading the job description of what the role will involve, you feel you would like an informal chat about the role, please contact Laura McIndoe on 02380 28 5222

Closing date: 27th July 2025

Interview Date: Between 5th and 7th August - Date to be confirmed