Job Description

Job Introduction

We're offering a great opportunity for a Housing Claims Manager to join our team, working closely with tenants, legal colleagues, and contractors to process and resolve housing claims.


With responsibility for over 11,000 council homes, you'll manage claims from the moment we receive them through to resolution. This includes arranging surveys, identifying and overseeing necessary works, and liaising with tenants and legal parties to achieve a good outcome.


You'll also work closely with our contractors to ensure all works are completed and legally signed off. Strong attention to detail and accurate record-keeping are essential skills for this role.


Reporting to the Assistant Director for Housing Maintenance, Investment and Corporate Health & Safety, you will be part of a supportive Claims Team that values efficiency and positive collaboration.

This is a site-based role

Interviews for this role will be held on 13 February

Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here:

www.mkcounciljobs.org.uk

Role Responsibilities
Lead and manage the housing claims process from start to finish. Work with legal teams and contractors to ensure timely resolution of claims. Oversee inspections and manage tenant relationships, including access and vulnerabilities. Monitor performance and produce reports for senior colleagues. Maintain accurate records and manage data in line with legal protocols. Ensure cost-effective use of resources and oversee a budget of up to 500,000.

Ideal Candidate
Degree-level qualification or equivalent experience in a relevant field. Strong knowledge of housing legislation and social housing standards. Experience managing disrepair claims and legal processes. Excellent communication skills to work with residents and stakeholders. Ability to make sound decisions and manage complex situations. A collaborative, respectful and dedicated approach in line with our values.

To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If you're offered the position, we'll ask for proof of your licence and vehicle insurance, including business use cover. Unfortunately, we won't be able to confirm your appointment without these documents.


About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.


We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.


We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.


We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.


If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
Package Description

In addition to your salary, we offer a range of benefits including:

Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year. Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available. A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy. Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel. Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles. Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes


Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.