Job Description

Overview

We are seeking a dedicated and personable Concierge to join our team. The purpose of the post is to provide an on-site presence at supported accommodation owned or leased by Home Group, which may include waking cover overnight and/or at weekends, between hours specified by the Senior Client Service Manager or Client Services Manager.

The post will generally be lone working providing a presence when support staff are not on site to ensure the safety and security of the building and occupants, which is also conducive to cohesive neighbor and community relations.

Responsibilities

The post holder is responsible for statistical information regarding occupancy, updating project records e.g. the communications log, in accordance with record keeping quality standards. You are required to be flexible to work within other office/service locations in the future within an agreed area of your initial office location. Manage reservations for restaurants, transportation, and other guest requests efficiently. Handle guest inquiries and complaints promptly and professionally, ensuring satisfaction at all times. Maintain an organised record of guest preferences and special requests to personalise service. Collaborate with other hotel departments to ensure seamless service delivery. Provide recommendations for dining options and entertainment based on guest interests. Uphold the hotel's standards of service excellence through attention to detail and proactive communication.

Qualifications

To have a broad knowledge of the issues that affect vulnerable people. Ability to demonstrate a clear understanding of confidentiality. Ability to demonstrate a clear understanding of equal opportunities Ability to demonstrate a clear understanding of health and safety issues. To display initiative in identifying action required and taking appropriate measures. Basic computer literacy skills Seeks and accepts personal responsibility for own actions. Ability to work alone without direct supervision. Work flexible hours/24-hour rota, including weekends and public holidays (where applicable) Commitment to implementing Anti-Discriminatory, Diversity and Equal Opportunities policies. Caring and respectful approach to vulnerable people.
Join us in creating unforgettable experiences for our guests as a valued Concierge member of our team!

Pay: 12.50-12.60 per hour

Experience:

Work Reference: 3 years (required)
Licence/Certification:

Proof of Right to Work (required) Enhanced DBS with both Adults and Children Barring Lists (required)
Work Location: In person