Job Description

Summary

Are you passionate about providing high quality, holistic support to individuals? Do you thrive in a customer-led and outcome-focused environment? If so, we have an exciting opportunity for you!

Care and Support (C&S) aspires to be the leading provider of supported and sheltered housing within NHG\'s geographical footprint, playing a key role in reducing the challenges our residents face.

You will be the housing services lead for a defined patch of supported housing properties in C&S. You will be accountable for ensuring excellent housing management services which, crucially, places the needs of customers at the heart of service delivery.

You will lead a team of staff to deliver excellent services, taking responsibility not just for the housing KPIs, but also the creation of supportive places and communities that make a difference to residents\' lives. You will manage the team of 5 Supported Housing Officers and maintain strong relationships with relevant stakeholders to ensure services in West London are deliver on all targets and objectives.

Main Responsibilities

As the housing services lead for supported housing units in West and South London; your primary responsibility will be to ensure top-notch housing management services that prioritizes the needs of our customers.

You will be in charge of a team of staff that will work under your guidance to deliver exceptional services. Your duties will go beyond just meeting housing KPIs, as you will also focus on creating supportive environments and communities that enhance the lives of our residents.

You will oversee the management of the team and maintain positive relationships with relevant stakeholders to ensure that all organisations and operational targets including objectives are met by the services.

Ideal Candidate

We are looking for someone who has had previous management experience, is passionate about delivering great customer services and can lead, support and motivate others to do the same. You will be able to approach problems with an open mind, and with the ability to mitigate risks safely. You will need to be someone who listens, is open to challenge and can provide constructive feedback. Someone who takes responsibility for their own work and the work of their team, celebrating the success this work has for residents, staff and NHG.

If you would like to have an informal conversation regarding this position, contact Phil Alexis, Regional Business Manager - 07590443088 or .

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Enhanced check via Disclosure and Barring Service (DBS).

Benefits

In return we offer:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counseling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest free loans: season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

How to apply

• Applications close at 23:59 on 1/09/2023

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Enhanced check via Disclosure and Barring Service (DBS)

Notting Hill Genesis