Job Description

Are you passionate about helping people and delivering exceptional customer service? Do you enjoy a fast-paced, varied role where no two days are the same?

Connect Housing is looking for a friendly, enthusiastic, and highly motivated Housing Liaison Officer to join our Customer Services Team.

This role is Fixed Term, until 31st December 2025.

This is a fantastic opportunity for someone who thrives on supporting others and is committed to improving the lives of our tenants and applicants. As a Housing Liaison Officer, you'll be at the heart of what we do - acting as the first point of contact for housing-related queries and working collaboratively across all teams at Connect to ensure our customers receive the best possible service.

Key Responsibilities

Be the first point of contact for all enquiries, providing high-quality advice and assistance to tenants, applicants, and other callers - over the phone, in person, and via email or letter. Support customers with a wide range of housing matters including rent queries, lettings, anti-social behaviour, repairs, complaints, and referrals for support. Deliver exceptional customer service with empathy, patience, and professionalism. Offer administrative support to internal teams and provide reception cover as needed. Assist with community-based activities at our Thrive hub.

What We're Looking For

A genuine passion for helping people and delivering excellent customer service. Strong communication, listening, and problem-solving skills. A positive, flexible, and proactive attitude with great time management. Experience in a customer-facing role (housing or social care background is a plus). Comfortable working in a fast-paced environment with competing priorities.

Why Join Us?

At Connect Housing, we're entering an exciting period of change and development. This is a chance to join a dedicated and supportive team, contribute to meaningful work, and grow your career in a values-driven organisation that's committed to making a difference.