Job Description

Pathways - Housing Management Worker

Salary: 24,500 per annum ( Pro Rata)

Full Time

: 30 hrs per week

Due to expansion an exciting opportunity has arisen within Jigsaw Recovery Project for a Housing Management worker to work within our Pathways 18+ service supporting people in our supported accommodation in Gateshead.

Who are Jigsaw Recovery Project?

JRP offers supported accommodation for People aged 18+. Our experienced and dedicated team work hard to support people who are some of the hardest to reach people who may have support needs and who find themselves in difficult circumstances. Our creative and unique service works in partnership with local authorities and other professionals to provide support packages to individuals in a dignified and respectful manner, which is the cornerstone of our service delivery.

"Failures are part of life, if you don't fail you don't learn, if you don't learn you will never change"

Purpose of role:

This is a role for a Housing Management worker, who is responsible for delivering a high-quality housing management service to individuals in supported accommodation in our projects in Gateshead and Durham, this post is predominately lone working.

To meet with prospective tenants prior to Move in to ensure JRP can meet their Housing Support Needs To collect weekly SUC Payments. To work in a person centred, inclusive way with our tenants Liaise with individuals and external agencies in a positive and helpful manner Completing relevant weekly / monthly/annual health and safety checks and reporting any issues for follow up. Engage with our tenants to ensure that they are Managing their tenancy effectively Ensure Information regarding their Tenancy Management is compliant. Ensure that all aspects of The Tenancy License agreement and Sign up paperwork is completed on Move In. To establish and maintain keynotes and recording of all engagement, incidents and safeguarding concerns. Keep clear, factual and appropriately detailed electronic and manual records. To support the Tenant with setting up Utilities, Housing Benefit and Personal Benefits. To Liaise with Engagement and Resilience Workers, to signpost tenants to any relevant support services that may be required Respond to incidents that require assistance, ensuring the safety of self and others, following appropriate procedures and contact 999 if emergency services are required and record keeping. To identify and monitor safeguarding concerns, ensuring all relevant policies and legislation are adhered to. Respond to any Anti-social behaviour, incidents or disruption within the property and or in the local community. To respond to welfare needs particularly relating to health and wellbeing. Liaise with the Engagement and resilience workers to ensure any administration tasks required are undertaken , ie: finances and welfare, prepare letters, gather information, liaise with external agencies, helping individuals to maintain and sustain their tenancy to understand the expectations of their licence, and how to comply with these. Ensure practical housing tasks as required; i.e. preparation of individual's Flat for Move Ins are completed prior to move in Deliver a service that is sensitive and responds to the needs of the individual, empowering individuals to avoid breaching their housing agreements, ensuring clients are adhering to their licence agreement and accommodation terms.
At JRP We encourage the employment of people with personal (Lived) experience of homelessness, addiction and or criminal justice to . Previous convictions may not be a barrier to employment.

This is a description of the main duties and responsibilities of the post at the date of production. The duties may change over time as requirements and circumstances change.

This post is subject to a satisfactory enhanced DBS check, all staff will be subject to thorough reference checks.

Qualifications

Strong negotiation skills to effectively manage housing agreements and tenant relations Full Clean Driving License and use of own car for business purposes Proficiency in Yardi software for property management and tenant tracking Excellent communication and interpersonal skills to foster positive relationships with residents Ability to handle conflict resolution and provide exceptional customer service Experience in housing management or related fields is preferred
Job Types: Part-time, Permanent

Pay: 21,184.80-24,500.00 per year

Expected hours: 30 per week

Benefits:

Company pension Health & wellbeing programme On-site parking
Schedule:

Day shift Weekend availability
Language:

English (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

75% (required)
Work Location: In person

Reference ID: JRP - 0004/0724
Expected start date: 25/08/2025