Job Description

Permanent
Full time (37 hours per week)
Closing date: 18th May 2025
Come make a real difference as one of our Housing Managers!
Everyone should have a warm, safe, affordable home. As our Housing Manager, youll play a starring role in making this a reality for thousands of people living in our communities.
The housing team is the heartbeat of our organisation. As our Housing Manager youll inspire your team to provide exceptional, customer-focussed, localised neighbourhood management services. Youll work closely with the Head of Neighbourhoods to embed a human-centric culture where the thoughts, opinions and voices of our tenants are heard and acted on.
Youll support the development and delivery of plans that provide an early intervention and prevention approach to neighbourhood management and support our tenants helping them to avoid crisis and maintain their tenancies.
What youll bring to the team
Youll coordinate, manage and supervise the delivery of customer-focussed services across neighbourhood and estate management and supported living service HomePlus.
Youll help the team develop and manage effective neighbourhood action plans that provide positive outcomes for our tenants and the communities that we serve creating a case conferencing approach across teams and with external partners.
Working with local and national partners, you will ensure that our tenants get the help and support they need, encouraging your team to act as an advocate for tenants to get them the support they need.
What we are looking for
An inspiring manager who can support and motivate their team and deliver ambitious plans and objectives.
Experience in a tenancy or housing environment with expert knowledge of neighbourhood services, housing legislation and regulations.
A customer champion who will put our tenants first and makes sure this is embedded across their team so that tenants feel this.
The ability to listen and learn but most importantly to act on what youre hearing.
About the team
The housing team is the heartbeat of Two Rivers Housing. It is fundamental to everything we do and plays a key role in advocating for our tenants. Whether its working with the wider team to get repairs or home improvements completed or reaching out to our local partners to find additional support doing the right thing for our tenants is at the heart of everything this team does.
Weve listened to our tenants and heard what they need from the housing team now and in the future. Using this feedback, weve started to reshape the team to enable us to provide truly localised neighbourhood housing services.
Our housing team are pretty amazing, and now we have some new exciting opportunities for people to come and join them!
We have redesigned the service to allow us to have more time to be present in our neighbourhoods and really get to know our tenants. This will help us be more focussed on problem solving and nipping issues in the bud. It will also help us work more closely with other teams and partner organisations, for the benefit of our tenants and neighbourhoods.
This means we have some great new roles to advertise over the next few weeks.
So, if youre looking to make a real difference in your community and want to be part of a great team get in touch!
People lie at the heart of Two Rivers Housings success and we offer great rewards in return for great contributions from our staff.
We have always been deeply committed to training, motivating and developing our staff in a variety of ways, and our continuing focus on this has been recognised by several . We are particularly proud to have earned our place in the Sunday Times xe2x80x98Top 100 Best Not for Profit Organisations to Work For and we have held the Investors in People xe2x80x98Gold accreditation for several years now. Weve also won awards for our apprenticeship training programme.
Here are just a few of the many reasons why we and others think Two Rivers Housing is an excellent organisation to work for.

• Were a

that makes a real difference to the lives of thousands of people. * We work in a
, which has been nationally-accredited for energy-efficiency, sustainability and workplace safety. * We offer a flexible approach to working styles and work-life balance, including options to use our flexi-time scheme, agile working policies and our job-share and part-time contracts.

• We run employee engagement initiatives and a reward scheme to recognise individual and team contributions.
• We believe in having fun at work too! We run social events, summer barbecues, morning briefings with breakfast thrown in, an annual all-staff awayday and theres always a plentiful supply of cake to raise money for charity and celebrate special occasions!
• We support every member of staff to provide one day each year to support community projects that are really valued by the organisations and charities we help through activities such as gardening, litter-picking and painting.