Job Description

Permanent

Full time (37 hours per week)

We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.

What you will be doing:

Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions. Managing cases where a greater focus or intervention is required. Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do. Working closely with internal and external partners to ensure a seamless and wholistic offering to customers. Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.

We'd love to meet someone with:

Excellent customer service skills putting the customer at the heart of what we do Good problem-solving, negotiation and influencing skills Strong communication skills, both written and verbal Excellent time management and organisational skills Experience of working in partnership with internal teams and external organisations to achieve shared goals

Amongst what we offer you is:

A competitive salary of 35,000 (inclusive of essential car user allowance) 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme


Please note the successful candidate will need to complete a Basic DBS application.



We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.



INDMED


bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services.


As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!).