Job Description

Job details

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Salary: 28,988 to 38,957 per annum (inclusive of allowances)
Location: Brookvale Deport, Northfleet
Status: Permanent
Hours: 37 hours per week
Closing date: 6 November 2025

The role

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We are looking for a proactive and motivated Housing Operations Team Leader to lead our Housing Operations Team and ensure the efficient, tenant-focused delivery of our housing repairs service.


This is a key role, responsible for driving performance, developing staff, and improving systems and processes to ensure tenants receive a high-quality service. The successful candidate will bring strong people skills and a

commitment to continuous improvement.

About you

Proven experience of housing operations or repair services within a local authority or housing association, although not essential
Strong people skills with the ability to motivate and develop staff
Excellent communication and organisational skills
A track record of improving processes and systems to enhance service delivery
A customer-focused approach and a passion for delivering high-quality housing services
Excellent communication skills both verbal land written
Excellent Interpersonal skills
An understanding of Landlord repair responsibilities
Experience of working within a busy front line service
Good standard of education e.g GCSE, NVQ 2/3 in Business Administration, Customer Service

Working for Gravesham

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We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.


The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Benefits

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A minimum of 25 days annual leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Hybrid working (minimum of 2 days in the office per week)
Access to Employee Assistance Programme 24/7
Free parking

Important Information

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Applicants must be able to demonstrate all essential requirements as listed in the job description.


Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.


Proposed interview date is 12 November 2025.


We reserve the right to close this vacancy at any time prior to the closing date.

How to apply

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Please send your CV and covering letter setting out why you are suitable to recruitment@gravesham.gov.uk by 6 November 2025.


If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.


All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.