Job Description

We have an exciting opportunity to join us as a Housing Partnership Coordinator, and play a key role in ensuring our properties are managed in line with contractual, legal, regulatory, and compliance standards.

In this role, you will lead projects to improve team efficiency, including researching best practice, identifying gaps, and developing clear Standard Operating Procedures (SOPs).

As Housing Partnership Coordinator you will help strengthen partnerships and improve processes to deliver our vision - building homes, creating communities, and transforming lives.

You will also provide essential administrative support, maintaining key logs and trackers, and ensure actions are recorded and followed up, as well as support audit and governance processes, representing United Welsh professionally and building strong relationships with partners.

Permanent, full-time 35 hours 33,901.88 per annum Closes Monday 12th January, 12pm (midday) Interviews w/c 19th January
Key Accountabilities:

Coordination and communication

Provide day-to-day administrative support, including diary management, correspondence, and meeting arrangements for manager and wider team Act as the first point of contact for Support Providers and stakeholders, ensuring clear and timely communication Maintain and update key systems and trackers (risk/action logs, property schedules, compliance records, safeguarding markers) Handle document requests such as contracts and compliance certificates Partnership management
Partnership Management

Build and manage strong relationships with an allocated portfolio of Support Providers Work collaboratively with partners to resolve housing management issues and maintain service standards Housing and estate management
Housing and estate management

Support compliance with the Renting Homes (Wales) Act and Welsh regulatory standards Key Accountabilities Assist with rent and service charge processes, system updates, and resident liaison Prepare documentation for legal processes and attend court when required o Monitor and respond to legal requests (e.g., landlord consent) Ensure properties are well maintained in partnership with Support Providers Support health and safety compliance and audits, including property and office visits Project and process improvement
Project and process improvement

Lead projects to improve services and operational efficiency Develop and update procedures and workflows based on data and feedback Produce clear reports summarising findings, recommendations, and lessons learned Track and report on service improvements

Note

: Occasional short evening or weekend work may be required to facilitate compliance access.

Job Types: Full-time, Permanent

Pay: 33,901.88 per year

Benefits:

Casual dress Company pension Flexitime Health & wellbeing programme On-site parking Sick pay Work from home
Work Location: Hybrid remote in Caerphilly CF83 2AX

Application deadline: 12/01/2026