Job Description

Ark Housing is an Equal Opportunities Employer and we welcome applications from all sections of our community.


Arrangements can be made for those applicants who require additional support or assistance because of a disability or other consideration which may hinder them in this application process. This may include the provision of translation service, alternative format for the documents or arrangements to facilitate a specific disability. If you require such assistance, please contact the Recruitment Officer either by telephone on

028 90 752310

or email recruitment@arkhousing.co.uk



Closing Date: 18/07/2025

CORE AREAS OF RESPONSIBILITY:

Call Handling / Customer Enquiries Provision of Customer Services Administrative Support Head Office Services

Applicants must satisfy the following essential criteria:

Have a minimum of 5 GCSEs or equivalent, including English and Maths Have a minimum of one years' experience from the most recent three years in a similar role Knowledge of Data Protection and Confidentiality Requirements Excellent level of IT literacy with extensive experience in the use of a wide range of Microsoft Office products Excellent communication skills with a strong focus on the customer Ability to work within a team and collaborate on common goals Strong organisational skills to work in a pressurised environment, prioritising workloads to meet targets and achieve results Exceptional interpersonal skills, with the ability to build relationships and negotiate with others High level of accuracy and attention to detail Ability to think creatively and be able to drive to the continuous improvement of services

Benefits include:

Salary range 27,984 to 29,398 with a Contributory Pension Scheme (NILGOSC), (Currently 19% Employer Contribution). Remuneration including employer pension contribution is equivalent to 33,301 to 34,983. Salaries are reviewed annually and uplifted in accordance with the Association's Remuneration Policy. Access to a Salary Sacrifice Electric Car Leasing Scheme with Monthly Head Office Charging Allowance 22 days annual leave moving to 27 after 5 years' service and 32 days after 10 years' service. 13 customary holidays per annum. A range of excellent work and family friendly policies. On site gym
Ark Housing reserves the right to enhance the criteria for the short listing of suitable candidates without further notification.


Ark Housing is an equal opportunities employer. Applications are welcome from individuals irrespective of gender, marital status, disability, religion, race, ethnic origin, age or sexual orientation.


CLOSING DATE AND TIME FOR RECEIPT FOR COMPLETED APPLICATIONS IS:

FRIDAY 18TH JULY 2025

AT 12 NOON.

Please note CVs will not be accepted.