Job Description

Job reference
REQ0960
Date posted
02/07/2025
Application closing date
Location
Salary
up to 27,711
Package
Contractual hours
36
Basis
Full time

Job description

Housing Receptionist 12 Month FTC (Internal & External )

At Salix Homes, we're passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we've invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we've grown, evolved, and made a lasting impact in Salford.



We've worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.



We're also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.



If you share our commitment to making a positive impact, we will love to have you join us

About the role

The main purpose of this role is to provide a reception service and administrative support at Salix Homes Head Office Diamond House. You will be the first point of contact taking enquiries from customers, contractors and other visitors ensuring they are dealt with in an efficient and professional manner to deliver a high-quality service in accordance with Salix Homes' Customer Service Standards and targets.





Your working pattern will be 8.30am - 4.30pm Monday to Friday.

The role - What You'll be doing

You will be the welcoming face of Salix Homes, greeting visitors, customers, and contractors professionally and warmly at our Diamond House reception Support customers at first point of contact, listening with empathy and offering clear advice, and guidance where needed. Manage the reception area, keeping spaces organised, secure, and well-presented while logging and monitoring visitors. You will handle tenancy related enquiries, from checking documentation and taking payments to processing tenancy terminations and issuing key receipts You will provide administrative support, including managing team inboxes, booking meeting rooms, handling post, and updating systems with accuracy

What we're looking for

A confident communicator with exceptional customer service skills, able to handle face-to-face interactions with empathy, clarity, and professionalism. Experience working as a reception or frontline customer roles. A proactive organiser with great attention to detail and strong IT skills, confident using CRM systems, Microsoft Office and managing reception based admin. Be able handling difficult situations, remaining calm when dealing with aggrieved customers in order to achieve a successful resolution. An approachable, compassionate individual who embodies our values and has customer-first approach, especially when engaging with vulnerable customers

What we offer as a company

Annual Salary of up to 27,711 Up to 34 day's holiday + bank holidays Flexible Working and Family friendly policies Generous Defined Contribution Pension Scheme Life Assurance worth 3 x annual salary Health Cash Plan which also provides a range of discounts including discounted gym membership An inclusive and positive colleague culture Accredited Good Employment Charter employer




Salix Homes are proud to have been awarded membership to the

Greater Manchester Good Employment Charter

and we will constantly strive to improve working conditions for our colleagues



Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.





We're proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at recruitment@salixhomes.co.uk





We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.





Closing Date: 23rd July 2025