Job Description

Salary: 28,163 to 30,599 pro rata, per annum

Grade: G

Contract: Permanent

Hours: Part Time, 10 hours per week (Thursday and Friday)

Location: Harrogate Area, North Yorkshire

The Housing Standards team are responsible for ensuring the Councils social housing portfolio of circa 8,500 dwellings is maintained to meet all current statutory, regulatory, and legislative standards.





We are recruiting Operational Support staff (Housing repairs coordinator) within our growing Housing Standards Team.





It is an exciting time to join North Yorkshire council, in April 2023 8 former smaller councils unified, offering increasing opportunities within the service. The Housing Standards Team have a strong reputation and can offer a career where you are truly supported to develop your skills and flourish with the support of colleagues.

Our Service

The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants.



The Housing Standards team is made up of five closely linked areas of housing expertise i.e., construction, repairs, improvements, contract management and safety. Each team consisting of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors.





As an Operational Support Officer (Housing repairs coordinator), you will be allocated work within the repairs, improvements and/or construction teams and will be monitored by a Team Leader.



The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with all reactive repair and maintenance requests from tenants, diagnosing repair enquiries over the phone to raise targeted works orders and dispatch appropriate internal trade operative or external contractor. Supplemented with provision of technical admin support to operational staff across all the Housing Standard teams.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) after 5 years of continuous service, plus public holidays.





Pension: for your retirement with our generous local government pension scheme with a 22.6% contribution.





Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and .





Lifestyle Savings: explore a huge range of discounts to help you money across hundreds of the UK's favourite high-street and online retailers. Plus lots more...





You can find more information on the range of benefits we offer on our total rewards page.

Why work for us

We are a strong performing authority, with supportive management, and talented teams providing the platform to have a fulfilling and successful career in a truly stunning place.



A recent peer challenge found that the council is a good place to work, with strong leadership and a loyal and committed workforce who have access to well-regarded training and development.



We pride ourselves on being an employer of choice, offering a range of training and development opportunities and career progression allowing you to manage your own development journey and empowering you to control your career. Your career can change with your life here in North Yorkshire.





We believe in the importance of inclusion, which is why we are always working towards being a more diverse, equitable and inclusive employer. Find out more about our equality, diversity and inclusion work on our working for us page. You can bring your whole self to work, and we will support you to be the best that you can be.



Our values, behaviours and ambitions underpin everything we do.





Living and working in North Yorkshire



North Yorkshire is a thriving county that adapts to a changing world and remains a special place to live and work.



North Yorkshire's natural beauty is captured in its three areas of Outstanding Natural Parks, National Nature Reserves, stunning coastlines, scenic rural villages, vibrant cities, and market towns. North Yorkshire really is a beautiful, thriving, and special place to live and work, rich in heritage and culture.



North Yorkshire features significantly in the ten best places to live in the UK in Halifax Quality of Life Survey. The Quality-of-Life index aims to quantify where living standards are highest in the UK by ranking local performance across a range of indicators.





Richmondshire was placed second in the list, a position boosted by excellent personal wellbeing factors including life satisfaction and happiness.





Hambleton was placed fourth and Ryedale was placed eighth, a truly commendable achievement and another incredible accolade for North Yorkshire.





Figures released by the Office for National Statistics bulletin positions North Yorkshire as the safest place in England with extremely low crime rates.





In addition, the county benefits from excellent road and rail links, with easy access via the east coast mainline, the A1(M) and A19. Leeds, York, Newcastle, Durham and Teesside are all easily commutable, and London and Edinburgh are just two hours away by train.





From its lively cities to pretty villages, rolling countryside and grand coastline, Yorkshire has so much to offer including great employment opportunities for your family members, along with a higher proportion of schools which are good or outstanding compared to national figures.



You can find out more about what North Yorkshire has to offer on the No place like North Yorkshire website.





Contact Natalie Koen, Operational Support Team Leader for further information on 01748 900905 or natalie.koen@northyorks.gov.uk.

Key Documents

Total Rewards Brochure

Key Dates

Closing Date: 22nd June



Interview Date: 1st July





NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.



We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all staff and volunteers to this commitment.



North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.



North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.



North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.

Housing repairs coordinator

Salary:

28,163 - 30,559

Posted:

06/06/2025

Closing date:

22/06/2025

Closing time:

23:59