Job Description

The Opportunity



We have an exciting 12 month fixed term opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales. As our Repairs Coordinator, you will support our two award-winning companies to make a real difference to peoples lives, homes and communities across Wales.



Our busy team is at the very forefront of service delivery. We are dealing with repairs, servicing and safety testing, working closely with our subsidiary contractors to ensure that we complete maintenance requests and compliance tasks as efficiently as possible.



Our aim is to turn up when we say we will, do the right work and do a good job so we dont have to return. You will be critical in helping us to achieve and maintain this standard.

Are you:

Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?

Someone that has positive and flexible attitude, with strong values that align well to ours?

Do you have:

A strong customer focused and empathetic approach to dealing with customers?

The ability to work as part of a very busy team as well as to work alone and therefore capable of organising your workload and making decisions?

Excellent communication skills?

Excellent administrative skills to support the team?

Strong attention to detail?



What will you be doing?



You will ensure we deliver excellent repairs, testing and servicing services to our customers.

To be part of the in-house repairs teams who deliver customer focused services, maximising opportunities to achieve improved VFM and high levels of customer satisfaction.

To be part of the team responsible for the effective delivery of the reactive electrical and heating repairs service.

To lead on the delivery of electrical and gas safety tasks.

To support the delivery of the servicing and testing of critical components and systems.

To assist with the delivery of a comprehensive Asset Management Strategy (AMS) to ensure an understanding of the asset portfolio, performance and investment profile.

To take personal responsibility for dealing with resident queries.



For further information about the role please view the attached role profile in the recruitment pack.



Who are we looking for?



To succeed in this role, you will have a genuine passion and interest in what we do as an organisation with an understanding of repairs, maintenance and compliance within a social housing environment.

You will be part of a busy team whose primary focus is to respond to residents repair requests and organise compliance related tasks across the whole of Wales. This will involve answering calls, responding to emails and dealing with complex and at times, challenging situations. Whilst all the time endeavouring to deliver the best possible service to our customers.



We are looking for someone with a real desire to make a difference and can use their initiative to deliver top quality customer service. If you have IT skills, common sense and a flexible can-do attitude then we want to hear from you.



To help us deliver an excellent service you must have a proven track record in the following:



An understanding of building maintenance, ideally working within a customer focused housing repair and maintenance team.

Ability to collect, record and monitor data.

Ability to use ICT software programmes effectively.

A customer focused and empathetic approach to dealing with residents.

The ability to work under pressure effectively.



Whats in it for you?



In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. Youll enjoy:



Salary 29,157 - 32,091 per annum

Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.

25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more.

9 Bank Holidays per annum, including an extra day at Christmas!

Opportunities to develop and grow,

Regular feedback, training and support from your manager and team,

Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,

And lots more



Want to find out more?



Why not arrange an informal conversation with Lucy Simms, Repairs Manager on 07789543998 and find out lots more in the recruitment pack.

To Apply:

Applying is easy, just click the blue button below and upload your CV and cover letter answering the following questions:



Why are you interested in the role?

Any relevant skills, knowledge and behaviours that make you suitable for the role, including some examples of any relevant experience, qualifications or training.



When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we dont have clear evidence of your experience we will not be able to shortlist you.



You can present your supporting statement in any way you wish, however we ask that you limit the total length of both your CV and supporting document to 5 sides of A4.



Applications are being accepted via our online application process only unless a disability makes this more difficult. If this is the case or you require any more information about the application process, please contact the Human Resources Department on hr.recruitment@wwha.co.uk.



Successful candidates will be required to undertake a DBS check due to the nature of the role.

Closing date:

Monday, 28th July 2025

Assessment date:

Wednesday, 6th August 2025