Job Description

Lead locally. Deliver excellence. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager.
This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area--ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you'll be the driving force behind a high-performing, multi-skilled team. You'll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.
Your leadership will directly impact customer satisfaction, operational performance, and employee engagement--making a real difference in the communities we serve.
What you'll be doing

• Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
• Delivering high-quality customer-first services with right-first-time repairs and voids
• Embedding a culture of accountability, safety, and continuous improvement
• Managing budgets and resources effectively and delivering value for money
• Using data and insight to inform decisions and improve performance.
• Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service

It is Essential that you'll bring

• Strong technical knowledge of property maintenance and building compliance.
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams and driving service improvements.
• A collaborative, inclusive leadership style with a focus on coaching and development
• An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4

You'll be measured on success by:

• 95% of repairs and voids completed within target.
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• Improvements delivered, cost-efficiency, and sustainability outcomes.
• Engagement, culture, and employee turnover metrics

Why join us now
This is more than an operational role--it is a chance to lead change, shape culture, and deliver services that truly put customers first. You'll be part of a wider transformation programme within Platform Property Care that's redefining how we deliver repairs and maintenance services for our customers.
Next Steps - How to apply
If you're ready to lead with impact and help shape the future of property repairs and maintenance in your area, we'd love to hear from you. Click Apply Now to complete an application and upload your CV.
For more details about this position, please refer to the attached job description or if you'd like further information about the role, please email our Recruitment Team at .
As this is a locality-based role, you will need to live in the area you're applying for.
There will be regular operational travel around our geography, therefore a driving licence and access to your own vehicle is essential. Mileage will be able to be claimed in line with our Mileage policy.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.