Job Description

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Spennymoor, County Durham


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up to 27,669 per annum (pro rata) plus Local Govt. Pension Scheme and competitive benefits


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Permanent


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Part-Time (18.5 per week)



Do you have the commitment to provide a brilliant customer experience? We have an opportunity for you to join our housing services team and take your first step to becoming a Housing professional of the future.

About us

We are an award-winning not for profit housing association that currently owns 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants' current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability.


Our Plan A sets out our strategy for a realistic path to success. It's flexible. It can cope with the things we do not yet know. Importantly it's cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places.

About the role

Our Housing Services team provide effective administration support to enable our Housing Advisers to maximise their productivity and provide advice and guidance to tenants on a wide range of basic housing enquiries. You will work collaboratively with the Customer Experience team to ensure that real-time customer feedback is captured and utilised to positively influence the delivery and development of our services.

About you

You will be highly organised and experienced in utilising customer experience systems with the energy, drive and enthusiasm to provide outstanding support to your colleagues. You will thrive in a busy, dynamic office environment and have an eye for detail with a digital mindset to support customers to channel shift and promote self-service options. Your professionalism and empathy will enable you to make this fast-paced role a success.


You will be educated to A level/NVQ Level 3 or equivalent and will be keen to undertake further fully funded study to achieve a Chartered Institute of Housing Level 3 qualification that will provide a solid foundation for your future career.

Benefits

To see the fantastic benefits available to our employees, please visit here


For an informal discussion about the role please contact Karen Peacock, Housing Services Co-ordinator, via email at karen.peacock@livin.co.uk


We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities.


We work hard to make sure those homes are high quality, efficient and adaptable, while meeting your current and future aspirations. We offer support that help people into employment and qualifications and increase their financial confidence and stability.


PLACEHOLDER