Job Description

Key Responsibilities:

The post is part of our Housing Services department, who have responsibility for providing a high quality and comprehensive housing management service to tenants and sharing owners in accordance with the Association's policies, good practice and relevant legislation.


The postholder will be expected to act as first point of contact for incoming calls, visitors and housing application enquiries and to provide comprehensive administration support to the Housing Services Department and carry out routine financial tasks.


The postholder will be expected to:

Providing first point of contact customer service and administrative support across all tenures and subsidiaries for all housing services functions, including Trust and Castlehill Solutions. Fully respond to email, telephone and face-to-face enquiries, from tenants, customers and other stakeholder using judgement and knowledge of the Associations policy and procedures using problem solving skills. Liaise with other departments, tenants, and other agencies including local authorities and partner organisations with regards to TV Licences, Council Tax, HB, UC and Shared Ownership. Provide comprehensive cover for the Housing Services Support Team Leader as and when required Processing cash, cheque, card, direct debits, HB and UC payments.

About you:

This post is fast paced and requires you to prioritise often competing tasks and urgent deadlines. Applicants are expected to demonstrate previous experience in a similar environment and evidence ability to prioritise a busy workload. You will have previous experience of administration duties and be educated to National Level 5 or equivalent with relevant qualifications in Maths and English. You will have previous experience of providing customer services using variety of communication methods and be proficient in the use of Microsoft Office packages.


The full job description, with details of the essential and desirable criteria is is on our job profile here Housing Services Assistant - Job Profile.pdf


If you think you'd like to join our team submit your application prior to the closing date of 25 November 2025. Interviews will be held on 4 December 2025.


Please note as part of the interviews, there will be a excel test. More information regarding this will be issued with the interview invitations.


To assist with your application, please read our background information and values document which is available on the jobs pages of our website. Further information about the organisation can be found there.

We can offer:

Hours of Work: 35 Hours per week Annual Leave: Generous annual leave entitlement of 37 days including 9 public holidays Contract: Permanent Full Time Salary: Starting salary is 27,344 This salary is a Grade 4 (27,344 - 30,383) Flexible Working: Flexitime and remote working for eligible posts Pension: A defined contribution pension scheme with start contribution rate of 5% employee contribution and 10% employer contribution. * Probation Period: A six month probation period applies to all new employees