Job Description

Join Caredig and help us proudly create great places to live and work. As a

Housing Services Coordinator

, you'll deliver high-quality, person-centred services to our residents and customers. Are you ready to make a real difference to people's lives? We'd love to hear from you!

Location: Walter Road, Swansea

Salary: 26,712 per annum

Hours: Full-time, 35 hours per week Monday to Friday

Contract: Permanent

Closing Date: Monday 24th November 2025 at 12pm Noon.

Interview Date: Tuesday 9th December 2025.

About the role

Our

Housing Services Coordinators

handle a wide range of enquiries, from rent queries and repair requests to housing applications and tenancy management. Working closely with colleagues and local partners, you'll ensure our tenants feel supported, safe, and connected to their communities.


As a

Housing Services Coordinator

, your responsibilities will include:

Providing exceptional customer service across multiple channels. Managing housing applications, income collection, and tenancy services. Resolving enquiries at first point of contact where possible. Coordinating repairs and estate management activities. Maintaining accurate records and ensuring compliance with policies and regulations.

About you

We're looking for someone who is customer-focused, resilient, and a great communicator. You'll have strong problem-solving skills, be able to prioritise effectively, and work collaboratively with others.


If you're passionate about housing and want to thrive as a

Housing Services Coordinator

, we want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these Values in all you do:

Kind Trusting Accountable Innovative

We welcome previous experience working as Customer Assistant, Customer Advisor, Hospitality, Volunteer, Housing Officer, Housing Assistant, Income Recovery Officer, Repairs Coordinator, Lettings Officer, Allocation Officer, Coordinator.

Why join us?

At Caredig, we value our people and offer a fantastic benefits package, including:

28 Days Annual Leave (excluding Bank Holidays), increasing up to 33 days with long service Free DBS Check Free Health Care Cash Plan 24/7 Employee Assistance Programme Eligibility for a Blue Light Card Paid Training Life Assurance (3x salary) Pension Scheme with up to 8% employer match Enhanced Sickness and Maternity/Paternity Pay

How to apply

If you'd like to learn more about becoming a

Housing Services Coordinator

at Caredig, please feel welcome to contact Stuart Middleton, Operational Manager Housing Management on stuart.middleton@caredig.co.uk, or 01792 482440, or 07940 412564 who will be happy to answer any questions you may have about this role.


Find more information please read the Recruitment Pack which is available to download via the link below and apply by clicking on the 'apply now' tab found on this job vacancy on our website current vacancies.


We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high quality affordable homes, and provide a range of services - including the development of new homes - to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.


We are an ambitious and well-established independent housing association. We have strong local roots, a reputation for providing quality homes, and a track record for making a positive difference in our local communities.


Caredig, 43 Walter Road, Swansea SA1 5PN


Telephone:

01792 460192

Email:

info@caredig.co.uk