Job Description

We're looking for a proactive and people focused Housing Services Manager to lead a small team of Housing Officers and ASB Officers
This is a vital leadership opportunity where you'll oversee housing operations across a patch based model with a strong focus on tenancy sustainment, neighbourhood management and team development
Day to Day Responsibilities

• Managing and mentoring Housing Officers and ASB Officers to ensure consistent service delivery
• Taking ownership of the tenancy journey from allocations and audits to enforcement and sustainment planning
• Supporting the development of safe vibrant communities through walkabouts forums and resident led projects
• Ensuring full compliance with safeguarding frameworks housing legislation and service standards
• Tracking performance data and using insights to improve processes and outcomes
• Collaborating across departments such as Property Legal Lettings and Income to deliver joined up services
• Acting as a key representative for the organisation with partners local authorities and stakeholders

What We're Looking For

• Experience in social housing or neighbourhood services at a senior or team leader level
• Proven track record in leading remote or patch based housing teams
• Good working knowledge of tenancy law welfare policy anti social behaviour and safeguarding practices
• Confident decision maker who can manage complex issues across multiple service areas
• Commitment to tenant engagement trauma informed leadership and inclusive service delivery

Why Apply
Salary up to 50,500 inclusive of car allowance

• Join an organisation where your work as a Housing Services Manager has direct community impact
• Shape how services are delivered across estates and neighbourhoods
• Access a wide range of benefits including enhanced leave wellbeing schemes and staff discounts
• Be part of a forward thinking team focused on quality care and continuous improvement

This is an excellent opportunity for someone already working as a Housing Services Manager or ready to step up into one to take on a rewarding hands on leadership role
To find out more apply today or contact Tiyana on 0121 790 0980 or Tiyana@niyaapeople.co.uk