Job Description

We are seeking a Housing Support Worker to provide person-centered support to vulnerable adults to help them secure, maintain, and sustain their tenancy and live independently. This role focuses on providing practical empowering assistance, emotional support, and advice to clients who may be homeless, at risk of homelessness, or have complex support needs (e.g., mental health, substance misuse, learning disabilities, or a history of offending). The ultimate goal is to build the client's resilience and move them towards full independence and integration within their community.

Key Responsibilities

1. Client Support and Case Management

Conduct initial needs assessments and risk assessments for new and existing clients to determine the level and nature of support required.
Develop, implement, and regularly review SMART support plans in collaboration with the client, ensuring they are person-centered and focused on achieving agreed-upon goals.
Provide practical support and coaching on independent living skills, including budgeting, managing rent and arrears, cooking, shopping, and general household management.
Assist clients in understanding their tenancy/licence agreement responsibilities and ensuring compliance to prevent tenancy breakdown or eviction.
Support clients in accessing welfare benefits, grants, and financial advice to maximise their income and manage debt.
Offer emotional support and crisis intervention as necessary, escalating complex issues to the appropriate manager or external agency.
2. Tenancy and Property Management

Work closely with the Housing Management team to ensure properties are well-maintained and all health and safety checks are carried out.
Report and track necessary repairs and maintenance issues promptly.
Support clients during the move-in and move-out process, including property inductions and completing all associated administrative paperwork.
Mediate and resolve minor neighbour disputes or issues related to anti-social behaviour, promoting a safe and secure living environment for all residents.
3. Partnership and Administration

Act as an effective advocate for the client, liaising with a wide range of external agencies such as Social Services, mental health teams, drug and alcohol services, educational providers, and employment services.
Maintain accurate, up-to-date, and confidential electronic and paper case records in line with organizational policy and data protection regulations.
Contribute to team meetings, supervision sessions, and multi-agency professional meetings.
Adhere to all organizational policies and procedures, particularly those relating to Safeguarding (Adults and Children), Health & Safety, and Equal Opportunities.
Person Specification

Essential Experience & Knowledge

Proven experience working in a support role, ideally within housing, homelessness, or social care.
Knowledge of housing legislation, welfare benefits (e.g., Universal Credit), and local support services.
Experience in developing, implementing, and reviewing support plans and risk assessments.
Understanding of the challenges faced by vulnerable individuals, such as those with mental health issues, substance misuse issues, or complex needs.
Essential Skills & Abilities

Excellent communication skills (written and verbal) with the ability to build rapport with clients from diverse backgrounds.
Strong organisational and time-management skills to manage a varied caseload and competing priorities, often in a lone-working capacity.
The ability to remain calm and resilient when dealing with challenging behaviour or crisis situations.
Proficiency in using IT systems, including case management databases and Microsoft Office applications.
Commitment to promoting equality, diversity, and inclusion.
Desirable

Relevant qualification in Health and Social Care, Housing, or a related field.
If you are passionate about making a difference in the lives of children and families, we encourage you to apply for this rewarding position as a Support Worker.

Job Types: Full-time, Part-time, Permanent

Pay: 14.00-16.00 per hour

Expected hours: 37.5 per week

Benefits:

Company pension Employee mentoring programme Free or subsidised travel On-site parking
Work Location: In person