Job Description

We have an exciting opportunity for a Housing Trainer to join our team, to improve the knowledge and skills of our colleagues in our Housing Management division. You will do this by supporting in the creation and delivery of exciting and interesting training to new and existing staff. This training will range from a comprehensive induction for new starters to upskilling existing staff on new ways of working and across multi channels. We are looking for a passionate candidate to deliver an all-in

Job Title

Housing Trainer

Contract Type

Permanent

Hours

Full time

Persona

Agile

Reporting Office

West Ham Lane Stratford

Salary \xc2\xa333,154 to \xc2\xa340,105

Closing date for completed applications 28th December 2023

Interviews will be held Face to Face at our Stratford Offices on the 18th January

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

We have an exciting opportunity for a Housing Trainer to join our team, to improve the knowledge and skills of our colleagues in our Housing Management division. You will do this by supporting in the creation and delivery of exciting and interesting training to new and existing staff. This training will range from a comprehensive induction for new starters to upskilling existing staff on new ways of working and across multi channels. We are looking for a passionate candidate to deliver an all-inclusive and holistic Housing Management Training package covering systems, technical process, and soft skills.

You will work closely with a range of stakeholders to identify gaps in knowledge and respond delivery training that meets the needs of our colleagues.

In this role you will regularly review and improve training materials for classroom and online delivery. The creation of reference guides will also fall under the remit of this role.

The successful applicant must demonstrate the ability to deliver technical training. Proven verbal and written communications skills and the ability to develop and influence relationships in a one-to-one or classroom environment, and where needed through online delivery is vital.

If you are invited to Interview you will be asked to deliver a 10-minute presentation on \xe2\x80\x98ideas to keep training clear, informative, engaging and up to date\xe2\x80\x99 and a 10 minute \xe2\x80\x98micro teach lesson to include your lesson plan on any subject of your choice\xe2\x80\x99. You can include: a video presentation or PowerPoint.

Residents are the most important part of our business and as a member of the Housing Management division, it\xe2\x80\x99s vital that you display passion and commitment, to lead and deliver excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

Why choose L&Q?

We offer a competitive annual salary and staff benefits package.

• Strong family-friendly policies
• Committed Learning & Development
• Annual leave starting from 26 days rising to 31 PLUS bank holidays
• Excellent Pension Scheme \xe2\x80\x93 double contribution up to 6%
• Generous non-contributory life assurance
• An Employee Assistance Programme
• Great places to work certified 2022
• Best Workplaces for Women \xe2\x80\x93 ranked 23 in the UK

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q\xe2\x80\x99s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It\'s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

For the fifth year in a row, we have been recognised as one of the UK\xe2\x80\x99s Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK\xe2\x80\x99s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our \xc2\xa3250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

L&Q