Job Description

About the role

Do you have a passion for engaging with residents?

We are looking for a Relief Housing Officer with a Resident Involvement lead who will need to ensure that the residents voice is at the heart of our decision making.

You will need to:

• Plan, organise and manage activities and events as well as provide data and reports to management.
• Oversee a range of involvement activities such as running discussion groups, facilitating meetings, and working with involved groups of residents to review our services and policies.
• Support our resident voice scrutiny panel to analyse our performance information and carry out reviews of service areas.
• Understand working within regulatory requirements and best practice.
• Have excellent customer service skills as we seek to drive service improvement.
• Provide a highly professional customer focused Housing Management service to the Association`s residents in rented accommodation to include carrying out tenancy reviews, managing ASB and taking action against tenancy breaches.
• Act in a relief capacity to support patch officers in the following range of duties during absence or to assist during peaks in workload.

About you

The successful candidate will:

• be an excellent communicator both orally and in writing
• have strong communication and interpersonal skills be able to build and maintain effective working relationships with internal and external customers
• have knowledge of the housing sector and housing management experience
• have excellent organisational and time management skills with the ability to prioritise and manage a varied workload

We are looking for passionate people who with a `can-do` attitude who are driven by the desire to make a difference.

Due to the nature of the role you must have a driving licence and access to a vehicle.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• \xc2\xa334,689pa for a 35 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a \xc2\xa3130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Well-equipped on-site gym

If you are interested in joining our friendly team, please apply below.

Closing date: Tuesday 29th August 2023

Interview dates: Wednesday 6th September 2023

We are an Equal Opportunities & Disability Confident Employer.

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Hightown Housing Association