Job Description

Job Introduction

Housing Triage Assistant

37 Hours per week

12 Months Fixed term contract

26,824 - 31,022 per annum

Acting as the first point of contact for customers who contact our housing service at risk of homelessness, you will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.


In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.


The post will cover both our Malvern and Wychavon districts.

About you

The successful candidate will:

Be customer focused and dedicated to providing an excellent and timely service Have the ability to advise and assist customers on all aspects of housing Plan and prioritise their own workload to meet deadlines Be able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery Have a tactful and diplomatic approach in all situations Have the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records Be computer literate with the ability to utilise a range of software packages Good educational background with numeracy and literacy skills Previous experience in a Housing or similar related field Housing qualification or a similar related field Computer skills: Microsoft Window Packages and Housing related computer systems To have a sound working knowledge of housing legislation and guidance
The successful postholder will also be required to apply for a basic DBS check.

What we can offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

Excellent pension scheme with employer contributions Generous annual leave entitlement with options to purchase additional annual leave Committed training programme and development opportunities Onsite nursery with 20% staff discount Discounted Gym and swim membership Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services Cycle to Work scheme Employee Discounts with a range of companies including EE and the Kaarp discount scheme

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.



To discuss the post or for further information, please call Lisa Williams on 01386 565000 option 5

Closing date: Sunday 21 September 2025

Interview date: Wednesday 1 October 2025

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.