Job Description

Are you interested in working in a role which makes a lasting difference to the lives of vulnerable adults in London?
We have an exciting role available to join the team at No Second Night Out (NSNO), where you can develop valuable skills and experience while playing a key role in providing support to St Mungo's clients. The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 42-day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs.
About the role
In the role of Housing Management Assistant, you will be the first point of contact at reception for St Mungo's clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:

• Work alongside the team to provide a person-centred support to residents and clients.
• To provide excellent customer service at first contact and reception, including handling phone calls, post, and all reception enquiries.
• To support with collecting and recording weekly service charges, maintaining resident rent records and ensure that arrears are managed in line with the project's policy.
• To report any maintenance issues and follow up promptly; clearing and preparing void rooms.
• Coordinating important Health and Safety checks and other administrative duties.
• In this role your typical working hours will be Monday to Friday, 9am-5pm.

About you
This is a fantastic role for people looking to develop a career in the sector. If you can demonstrate the below, we encourage you to apply!

• Excellent communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
• Good organisational skills, with basic IT and admin skills.

How to apply
To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.
When you're ready to apply click the 'Apply Now' Button to start your online application form.
Closing date: 5th September 2025
Interview and assessments on: 18th September 2025
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: