Job Description

Description

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values people and will encourage you to participate? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.



We're looking for people who don't just come here, but who have a real passion for the brand and a desire to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The HR Shared Services Team are specialists who provide a consistently high quality of HR service to internal and external customers, partnering with Business Units within Twinings to ensure the customer is the focus of all activities. We each work with an aligned business unit(s), but are part of a collaborative, cross-covering and supportive Central HR Shared Services team.

The Human Resources Advisor is responsible for professionally and efficiently delivering HR advice and operational support to UK based business units including our flagship retail store on the Strand London, as well as dotted line support to our International Functions business. You'll actively partner HR Colleagues from within the business unit and deliver operational support to the needs of your stakeholders. You'll bring with you and apply HR knowledge - ensuring that all HR activities are executed in line with relevant legislation, and that risks are identified and mitigated where appropriate.

Key Responsibilities

Support the team through owning and resolving general HR enquiries that have been escalated. Own Employee Relations cases within the business units (disciplinary, grievance and mediation, performance management), and supporting HR Advisor colleagues where required, whilst also coaching Line Managers through Employee Relations casework, escalating trends and areas for development. Oversee more complex processes that require a wider understanding of implications, such as Life Leave, Occupational Health referrals and redundancies Collaborate with the Talent Acquisition team to ensure best practice is followed whilst providing a high-quality recruitment experience for stakeholders and candidates, supporting interview processes, ensuring psychometric testing is undertaken and interpreted (when required) and ensuring accuracy / efficiency of written documentation. Provide HR data and analytics reporting when required, ensure HR systems are updated with correct employee data and oversee the systems used within the team -ensuring they're fit for purpose and are an enabler to processes Ensure data on employee changes is checked and accurately submitted to Payroll and documentation is submitted in the appropriate format to meet audit criteria Ensure documents are stored in line with record retention Support on L&D interventions within assigned Business Units as required, including provision of key trainings (unconscious bias for example)

Skills, Knowledge and Expertise

Experience in generalist HR support roles, including complex ER and working with multiple stakeholders and roles that require bigger picture thinking. CIPD would be desirable but of course can be outweighed by experience. Established experience of project work, seeing things through to completion and able to ensure that the right people are involved at the right time to ensure effective delivery An effective communicator with the ability to seek feedback in order to strive for outstanding results, and able to adjust in order to meet stakeholder and business needs Excellent interpersonal skills; builds and maintains solid and reliable effective working partnerships with managers and colleagues at all levels Exceptional organisation and prioritization skills, good attention to detail and an ability to work on tasks without becoming overwhelmed Ability to work to and meet deadlines High-level verbal, written and numeracy skills Willingness to be office based (Andover) on a hybrid basis, but also travel into our flagship store on the Strand (London) regularly as required.

Benefits

Yearly bonus based on personal contribution and financial performance
Flexible working options
25 days holiday plus 8 bank holidays and the option to buy and sell holidays
Onsite Gym and Wellbeing Centre
Perkbox - employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
Pension scheme with your contributions matched for up to 10% of your salary
Cycle to work scheme
SimplyHealth Cash plan
Onsite Staff shop and online staff discounts
Electric Car Scheme

Access to LinkedIn Learning
Access to ABF Networking, connect, collaborate, and grow across the ABF Group.

About Twinings Ovaltine

Twinings has become one of the world's most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.


More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas's shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion

At TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it's how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.

Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.