Job Description

Contract: Healthcare

Location: Coventry, CV2 2DX

Hours of work: 37.5

Contract Type: Permanent

The HR Advisor plays a key role in delivering proactive, professional HR support to managers and employees, ensuring alignment with organisational policies, procedures, and employment legislation.


This position supports a wide range of people-related matters, including absence and performance management, employee relations casework, and general HR queries.

Acting as the first point of contact for low-risk people issues on site, the HR Advisor works collaboratively with operational managers to promote consistent and effective people practices that contribute to a positive and inclusive working environment.
The role also involves supporting the implementation of People & Culture strategies, contributing to employee engagement initiatives, and ensuring compliance with both company and client policies where applicable.


The HR Advisor will maintain strong communication with the People & Culture team, escalating more complex matters where appropriate, and will contribute to the continuous improvement of people processes across the business.

Key Responsibilities

Act as the on-site lead for all HR activities, ensuring alignment with company and client policies, procedures, and objectives. Provide advice and support to managers on low-risk casework, including sickness absence, disciplinary and grievance matters, and early-stage performance management. Support the implementation and monitoring of People & Culture strategies to help achieve business goals. Lead and contribute to employee engagement initiatives to foster a positive and inclusive workplace culture. Maintain clear and effective communication with operational managers and the People & Culture team, escalating complex issues when necessary. Promote best people management practices, with a strong focus on equality, diversity, and non-discrimination.

Professional and Personal Competencies/Qualifications

Experience in HR, ideally with exposure to generalist responsibilities. Strong team player with a collaborative and solutions-focused mindset. Comfortable with change, resilient, and proactive in problem-solving. Able to manage high workloads and complex cases, meeting deadlines under pressure. Self-motivated and capable of working independently to achieve business outcomes. Excellent communication skills with empathy and emotional intelligence. Committed to delivering high-quality customer service.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person