Job Description

Looking for a new challenge?




Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!


Our HR team have multiple opportunities for apprentices to join either our people hub team as an HR Coordinator or our Learning Team as a Learning & Development Co-ordinator. By applying to this advert you will be considered for both roles.

Contract: Initially a Fixed term contract for 18 months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.

Working hours: 35 hours per week is full time. As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern

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Salary: 25,207

Location: London

docklands

O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Role Purpose

Our HR team plays a crucial role in driving business success through our people. The HR function supports all people-related activities, including strategy & policy, employee relations, recruitment, reward, learning & development, performance management, and wellbeing.


For those joining as an HR co-ordinator you will work towards HR Support Level 3 apprenticeship. For those joining as a Learning & Development co-ordinator you will work towards Learning & Development Practitioner Level 3 apprenticeship.

You're accountable for

Completing your apprenticeship qualification Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to. Providing an exceptional customer service that is professional, friendly and approachable Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle. Managing your own workload as well as helping the whole team succeed Identifying areas of concern and suggesting potential process improvements Proactively taking ownership of your own development and building HR/L&D knowledge to pass your apprenticeship and make a valuable contribution to the team. Using our systems and processes in line with our organisational policies

Your skills/experience includes

We are looking for people that enjoying being part of a team environment and able to meeting deadlines whilst juggling lots of important things. Your skills includeaEUR


Experience of using IT applications including Word, Excel, PowerPoint and Outlook Providing an exceptional customer service that is professional, friendly and approachable. Excellent communications skills, both verbal and written Organised, flexible and able to multi task IT skills at intermediate level Listening skills and the ability to understand the needs of others Administrative skills with an eye to detail

Other requirements

A genuine interest in HR, and/or Learning & Development You will have achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification) On enrolment onto the apprenticeship (September 2025) you will not be in full-time education in, or receiving of funding for other learning programmes. You will need a full UK Right to Work for the duration of their apprenticeship, and h ave valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship.aEURFull eligibility details can be foundaEUR here aEURat Annex A. If you are not sure if you meet the residency requirements, then please contact us before applying.

How to apply

To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will be review your qualifications to ensure you are eligible for the apprenticeship you have applied for.

Applications need to be submitted by 23:50 on 25 May.

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

We welcome internal applications, to apply you must of passed probation and have no live development plans in place

The recruitment process

Once you have applied, the recruitment process is as follows:

Online tests:

The team will review qualifications once the job advert has closed. If you meet the qualification you will be emailed tests to complete, which must be completed within 72 hour. The tests are:


Cognitive Ability test to assess your problem solving, critical thinking & attention to detail


Workplace Behaviour Assessment, to evaluate if you'd be happy in the role applied for.

On-demand Video interview:

If you pass the previous stage you will be sent on-demand video interviews to complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good for fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.


We partner with Criteria to deliver the assessments & video interview. You can visit their website to learn more about the platform & read their privacy notice.

Face to face interview:

If you are successful after the video interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & what you'll be doing as an apprentice. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Reasonable adjustments:

When you apply for a role there is a questionnaire to complete, which is where you can inform us if you may require any adjustments to the recruitment process. Some examples of things we can put in place may include: extra time for online assessments or video interview, alternative formats for on-demand video interviews.

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Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values





We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:


25 days holiday entitlement, with the option to buy extra or sell days


Generous pension


Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave


Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few


Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others


Employee Assistance Programme


Extensive opportunities for personal and career development


Fully equipped on-site gym open 24 / 7 (London office only)


Extensive Well-being resources including on-site therapists (London office only)


Beautiful and bright London office looking over the Thames and near to mainline stations


Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

We're proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.


We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.


We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.


We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there!


LinkedIn: Financial Ombudsman Service


Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us


Good luck with your application!