Job Description

Firmdale Hotels is a collection of award-winning luxury hotels in central London and New York, known for our unique design, warm hospitality, and commitment to service excellence. As a key part of our HR team, you will support the daily operations that help create an exceptional work environment for our staff and ensure smooth, effective HR processes.


We are seeking a proactive, organised, and people-focused HR Assistant to join our team. This role provides vital support to our HR department across various areas, including recruitment, employee relations, and HR administration. As an HR Assistant, you'll be the first point of contact for HR-related inquiries, and you'll play a central role in creating a positive, well-organised workplace.

This is a full-time on-site role based in Central London.

Key Responsibilities:

Support with the recruitment process when needed to screen CVs, book in interviews and attend interviews. Support on boarding and induction of new team members, preparing necessary documents, and assisting with exit processes. Maintain and update employee records, handle confidential information, and manage HR-related documentation. Assist with team member inquiries and requests, and escalate issues as needed to the HR team. Help team members understand available benefits, and support the administration of programs such as health insurance and pension schemes. Contribute to HR initiatives, from wellbeing and diversity programs to training and development projects. Support compliance with employment laws and company policies, ensuring that all HR practices align with Firmdale standards. Assist with the planning and organisation of HR events, meetings, and training sessions.

Skills & Qualifications:

Some experience in an HR, recruitment, or administrative role (hospitality experience a plus). Friendly and professional, with the ability to communicate effectively across all levels of the organisation. Detail-oriented and able to manage multiple tasks while meeting deadlines. Able to handle sensitive information with integrity and professionalism. Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using HR software (experience with systems like Harri and Fourth would be desirable). Empathetic, patient, and approachable, with a genuine interest in supporting team members and promoting a positive work culture. Able to work in a fast-paced environment, adapting to changing priorities and taking initiative to improve processes.

What We Offer:

Salary range of 25,500 to 30,000 plus service charge, depending on experience. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel - AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you're passionate about HR, hospitality, and helping to create a workplace where people can thrive, we'd love to hear from you!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.




In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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