Job Description

Job Introduction

Are you an experienced HR professional with a passion for problem-solving and making a real impact?


We are looking for an

HR Case Manager

to join our team on a

12-month Fixed Term basis

. In this role, you will provide expert support and guidance to managers, ensuring that HR decisions are made in compliance with employment law and company policies. You will play a key part in fostering a positive workplace culture, managing HR risks, and supporting the development of HR initiatives that align with the business's objectives.


This is a

hybrid role

, with the requirement to attend our

Runcorn office once a week

. If you're a solution-focused professional with strong HR expertise, we'd love to hear from you.


Main Responsibilities

Your main responsibilities will include:

Provide expert advice and coaching to managers on complex employee relations cases, including disciplinary, grievance, performance, sickness, TUPE, redundancy, and organisational change. Support and guide managers through Employment Tribunal claims and Settlement Agreements, working closely with legal partners to minimise risk and cost. Develop, update, and roll out clear, compliant HR policies, toolkits, and training materials, ensuring they meet business needs and legal standards. Lead the HR elements of TUPE processes during service mobilisations and exits, ensuring smooth transitions. Review and manage DBS and professional referrals, escalating appropriately. Communicate HR updates and policy changes clearly across the business and support the upskilling of the AskHR and wider People teams. Monitor ER data and trends, identifying risks and taking proactive steps to reduce issues such as disciplinary cases and complaints. Contribute to the development of HR dashboards and reports, supporting effective tracking of KPIs and people-related performance.



The Ideal Candidate

You'll ideally be CIPD Level 5 qualified, with proven experience in managing HR casework, particularly in employee relations. However, this is not essential, and we are happy to support the right candidate through a relevant apprenticeship to gain the qualification.


You should also be confident using IT systems and demonstrate a good working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Please see the attached job description for a full person specification.

About The Company

We change lives by transforming health and care.

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.


We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.


While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.


As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.


Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.


Package Description

You will feel valued as a

HR Case Manager

within HCRG Care Group, receiving access to exclusive rewards and benefits including:

35,000 - 39,000 with group pension

Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support - at locations across the country Free tea, coffee and milk at your base location in Runcorn Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least 100,000 of ringfenced innovation funding each year * The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission