Job Description

Be the expert who brings Ciphr's HR platform to life

We're looking for an Implementation Consultant to join our Professional Services team. You'll be the trusted guide for our customers - helping them unlock the full potential of Ciphr's HR platform. You'll deliver expert advice, configure solutions to fit each organisation, and make sure every implementation is a success from day one.

What you'll own and deliver

Provide customers with expert guidance and support to implement and configure Ciphr products to meet their unique requirements. Consult and advise on system configuration and best use of Ciphr products and processes, ensuring every system is optimised for success. Produce clear implementation specifications and reports. Work collaboratively with internal teams to deliver projects on time and on budget. Stay up to date with industry trends and best practice, bringing fresh thinking to every project.

What good looks like here

Departmental KPIs and objectives are consistently met. Complex customer challenges are proactively addressed and innovative solutions are implemented. Commitment to personal learning and development is demonstrated, ensuring skills and knowledge remain current. The level of satisfaction experienced by organisations using Ciphr is continually improved. Close working relationships with internal teams are built, driving successful implementations and great customer satisfaction.

What you'll bring

A strong understanding of HR processes, trends, and legislation. Software implementation experience. Evidence of ability to work across multiple projects with high levels of complexity, based on a range of customer requirements. Excellent communication and interpersonal relationship skills. A proactive work ethic and can-do attitude. An aspiration to deliver an excellent customer experience.

How we work

Hybrid, UK-based: outcome-focused with regular in-person anchor days for collaboration (typically monthly), and flexible presence aligned to role/team needs. Occasional travel to customer sites when required

Why Ciphr

We put people first and live our values of Trust, Accountability, Service Excellence, and Authenticity--and we're growing a culture where your personal and professional growth matters.

Benefits that matter

Private medical (Bupa), dental, health cash plan, life assurance, income protection, pension, 30 days' holiday + bank holidays, birthday day off, volunteering days, National Trust family membership, cycle to work, tech loans, and more. Plus a Work From Anywhere benefit for up to 4 weeks per tax year (subject to policy).

Apply now

Ready to make a difference? Bring your expertise, energy, and customer focus to a team that's shaping how UK organisations use people data. #LifeAtCiphr #CiphrCareers #ImplementationConsultant #HRTech

Inclusion at Ciphr -- We're building an inclusive, flexible, supportive culture where individuality is celebrated. If you need adjustments at any stage, just let us know.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Private medical insurance Referral programme Work from home
Ability to commute/relocate:

Reading RG1 1PW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you currently require or will require sponsorship to work in the UK?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Reading RG1 1PW