Job Description

HR Manager \xe2\x80\x93 UK Operations & Employee Relations

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group\xe2\x80\x99s Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world\xe2\x80\x99s most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.

To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.

Our Corporate division are now seeking a talented HR Manager \xe2\x80\x93 UK Operations & Employee Relations to join the HR Global Operations & Employee Relations team. Some of the essentials for you to know are:

Location: Our office in London (Charlton & Westfield)

Department Size: 4 (Approx.)

Reporting into: HR Director Global Operations and Employee Relations

Direct reports: 2/3

This role will work as part of a dedicated team working with the YNAP Global HR team and senior managers across the business in developing managerial capability to drive change, and assist the business in support of the development of policies and practices in helping drive business transformation, promoting ER strategies.

Here is a breakdown of what you\xe2\x80\x99ll be doing:

HR Business Partnering

• Lead a wide range of HR topics across the assigned business units (Distribution Center, Digital Production, Customer Care);
• Advise, coach and provide first line support to senior managers in the development and implementation of company policies and procedures and best practice to ensure effective and consistent management of staff;
• Ensure an advisory service to employees on all HR matters
• Guarantee organization and associate updates in our internal tools and systems
• Coordinate the processes within the employee life cycle such as onboarding, internal mobility, promotions, change of hours, salary increases or off-boarding;
• Manage the year-end process which includes advising managers on meritocracy and differentiation, performance evaluations, salary reviews and bonus planning
• Support the recruitment team in hiring processes across the assigned business unit
• Lead the development and improvement of local HR processes, systems and procedures
• Analyse Human Resources key metrics, utilizing data for process improvements

Employee Relations

• Develop the capacity of line managers to manage a range of ER problems locally, developing management styles to foster positive working relationships with employees, minimising the occurrence of line management problems and issues and fostering a positive climate for ER activity
• Formulate and maintain effective and legally compliant HR / ER policies
• Manage a case load of challenging ER cases, supporting or leading investigations as and when required
• Acting as the first point of escalation for HR Advisors and Business Partners
• Deliver ER training to managers and employees
• Provide key insight and reporting to enable sound decisions to be made strategic level

The type of person we are looking for:

• Substantive HR Business Partner and Employee Relations experience at senior level in large, complex organisations
• Substantial experience of leading, communicating, advising and consulting at Executive level and with trade unions
• Experience of working in a unionised environment
• Solid knowledge of current UK employment legislation & ACAS guidelines
• Confidence and ability to conduct difficult and sensitive conversations with managers, and employees, both face-to-face and over the phone, showing compassion and empathy
• Ability to work on own initiative and manage own time effectively
• Team orientated, flexible and enthusiastic with a can-do approach
• Strong attention to detail
• Excellent standard of report writing and verbal skills

Our Benefits:

Here are just a few of the amazing benefits you will receive as an employee at the YOOX NET-A-PORTER GROUP:

• Performance bonus schemes dependent on the type of role you are in
• Our famous staff discount along with exclusive staff sales
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior level

Workplace Type: Hybrid

Yoox Net-a-Porter Group