Job Description

Job Introduction

Job Title: HR Officer

Department: Human Resources

Location: This role will involve a blend of home-working and office-working (Manchester or London)

Contract: Full-time, FTC until 31 August 2026

Reporting to:

HR & Onboarding Manager

Job Purpose

The role holder will provide efficient and effective day-to-day HR support and administration across all stages of the employee lifecycle, from drafting employment contracts and onboarding to handling contract terminations.



This role is vital in supporting the HR function and requires strong administrative, organisational, and time-management skills. In return, you'll be part of a strong HR team where you can make a real impact.

Key Responsibilities

HR Operations

Manage the inbox and ensure that queries are acknowledged, responded to or re-assigned accordingly. Provide clear, concise and timely advice in response to queries (via email and telephone) from employees and line managers and act as first point of contact. Advise managers and employees on BPP policies and processes. Administer and adhere to the leavers process, ensuring records are closed and all paperwork finalised appropriately. Ensure that data in all HR systems is up to date. Maintain employee personnel records in accordance with GDPR. Maintain HR tracker spreadsheets. Support the wider HR team on ad hoc projects as required. Undertake any other duties as required.


Managing absence, annual leave and contractual changes

Implement contractual changes in accordance with internal SLAs (issue letters and process on the HRIS). Notify the payroll department of all changes in line with agreed deadlines. Advise employees on annual leave queries, escalating to the wider team where required. Input absence data and liaise closely with the payroll department.


New starter onboarding

Issue contract and onboarding paperwork for new starters. Manage and track all pre-employment checks, e.g. right-to-work, references, DBS, etc. Create and populate new employee records on the HR system. Liaise with internal teams to ensure onboarding is coordinated effectively. Support new starters during onboarding.

Skills, Knowledge and experience REQUIRED FOR ROLE

Essential

Proven administrative experience with the ability to carry out operational tasks in a fast-paced environment. Excellent customer service skills. Experience of working in a methodical way in line with standard processes. Demonstrable ability to work to a high degree of accuracy with exceptional attention to detail. Demonstrable experience of continuous improvement - improving/streamlining a process, including initial review, recommendations for action, implementation and review. Proven ability to build and manage relationships with stakeholders internally and externally. Confidence to challenge managers when advising around due process. Proven ability to communicate clearly and in a professional manner, both verbally (face-to-face or on the telephone) and in writing with an excellent level of English (native or C1). Proven organisation and personal time management skills with the ability to schedule and prioritise work using time effectively, setting and meeting deadlines in accordance with business needs. Proven ability to work and collaborate as part of a team. Proven ability to work on own initiative with minimal supervision, taking accountability for your workload. Strong working knowledge of Microsoft 365, specifically Word, Excel, and Outlook. Good understanding of GDPR and its implications, with the ability to maintain the strictest levels of confidentiality at all times.

Desirable

Previous HR experience. Product-management mindset. Good understanding of basic employment legislation. Experience of ResourceLink, Zinc, and Tribepad. Knowledge of UK pre-employment checks, including BPSS checks. Previous experience in a regulated industry (such as financial, educational or healthcare sector). Interest in GenAI.


BPP actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP's safer recruitment practices.