Job Description

Package Description

Accountable to: Head of HR Operations


Line Manager: Senior HR Adviser


JOB PURPOSE


The post holder will play a critical role within our fast-paced HR team, providing HR support across the Group.


Key Responsibilities

To take all reasonable steps to ensure confidentiality, whilst being mindful of our safeguarding responsibilities as part of the HR team. To monitor the Group's 'References' inbox, providing timely references to external companies, and the internal Recruitment team. To answer the telephone, providing basic HR advice or directing calls to the relevant HR Adviser To monitor the HR Advice inbox in Support Pal, allocating tickets to HR Advisers. To resolve simple transactional requests in Support Pal from Operational colleagues. To work with the HR team to collate and provide management information on employee relations cases for the HRBPs and / or Head of HR Operations. To be familiar with all HR policies, processes and procedures, ensuring that they are applied fairly and consistently in line with best practice, employment legislation and relevant regulatory frameworks. To manage basic employee relations cases to conclusion. To ensure accurate records are maintained and updated in all HR platforms. To work with the HR Advisers in submitting Occupational Health referrals and GP report requests, as necessary. To liaise with the Accounts department to verify PAM Occupational Health invoices for processing. To work with the HR Advisers to acknowledge SAR requests, notify the Data Protection Officer, and assist in preparation of the documentation in the DSAR folder. To support with taking notes at hearings / meetings. To process HRIS changes by issuing variation letters / contracts. To email employees on Family Leave weekly with internal communications. To manage the administration of Long Service Awards. To manage the administration of the Quarterly Bonus scheme for Operations across the Group. To collate exit interview and colleague check-in data. To undertake any other duties appropriate to the role.

Person Specification

CIPD qualification in Human Resources or working towards (desirable but not essential) Working knowledge of employment law and HR best practice Excellent interpersonal and communication skills Ability to research, analyse and reason logically within tight and conflicting timeframes Ability to write and present information clearly and accurately * Competent in Microsoft office applications