Job Description

Be the Face and the Force Behind Our Mission

At Lodge Trust we empower adults with learning disabilities to live life to the fullest, through supported living, work opportunities, and a vibrant community rooted in respect and care.

We're seeking an

HR & Operations Lead

to be a cornerstone of our support services. Reporting to the Operations Manager, you'll oversee HR administration, recruitment support, front office operations, and external communications, while guiding and developing our part-time receptionist.

As the first point of contact for everyone from health professionals to job applicants and a friendly, familiar presence for our residents, you'll ensure every interaction, whether in person, on the phone, or online, reflects our warmth, professionalism, and values. From guiding candidates through recruitment and onboarding to keeping our front office a welcoming hub, you'll bring sharp organisational skills, a professional yet approachable manner, and the ability to juggle priorities with integrity, discretion, and a proactive, solutions-focused approach.

Key Responsibilities

40%

1. HR Administration:

Administrates the onboarding process for new employees, including right to work checks, preparing offer letters, contracts, offer letters ensuring all relevant paperwork is completed correctly in a timely manner. Liaises with Training Team to support induction process.

Maintaining and updating employee records, ensuring compliance with HR policies and regulations. Ensures that all administration to offboarding former employees takes place in a timely and efficient manner.

Assist with employee relations, including responding to HR inquiries and facilitating good communication between staff and management teams.

Monitors sickness absence and supports manager to follow agreed policy and procedures, including arranging absence management meetings, occupational health assessments and managing return-to-work processes.

Responsible for compiling monthly HR metrics for the HR dashboard and H&S and Quality report, including sickness absence rates, new starters, leavers, vacancy rates, outstanding performance reviews, supervisions, and other relevant data.

Provide administrative support to the Operations Manager and other Senior Managers, including minute-taking during HR-related meetings as required.

Work closely with the finance team to ensure all necessary paperwork for new starters is completed, including confirmation of HMRC status and banking information for payroll.

Oversee the Disclosure and Barring Service (DBS) process, including managing the update service for both new starters and existing employees to ensure compliance.

Ensure that all employee records are maintained accurately and securely in accordance with GDPR guidelines, adhering to Lodge Trust CIO's confidentiality policies.

Supporting HR audits and inspections by ensuring all necessary paperwork and documentation are prepared.

Assisting with employee engagement activities, promoting staff well-being initiatives, and supporting the development of a positive workplace culture

2. Recruitment Administration

25%

Coordinate recruitment activities, including job postings, candidate screening, and interview scheduling.

Assist hiring managers with the creation of interview packs and conducting interviews.

Maintain the applicant tracking system, ensuring a smooth recruitment process.

Assist with recruitment events and initiatives to attract top talent.

3.

Front Office Management

20%

Oversee the daily operations of the front office, ensuring a welcoming environment for residents and visitors. Covering reception as required.

Manage and supervise the part-time receptionist, including training, development, supervision, and performance appraisals.

Ensure effective management of reception duties, including handling inquiries, managing correspondence, and coordinating office supplies.

Coordinate office supplies and any office equipment maintenance

Assist in organising Lodge Trust events, meetings, and sale days

4.

Communications and Website Management:

15%

Collate content, and help create and distribute the organisation's quarterly newsletter to staff, residents, and supporters.

Maintain and update website content, ensuring accuracy and alignment with organisational goals.

Assist in developing communication materials, such as flyers, brochures, and social media content.

Support internal communications initiatives to enhance employee engagement and organisational culture.

Qualifications

Educated to A-Level standard or possess similar experience in HR or office administration.

Minimum of 3 years of experience in HR administration, office management, or related roles.

Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.

Excellent communication and interpersonal skills, with a focus on team collaboration and support.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) and familiarity with HR systems.

Proficiency in the use of Canva, online graphic design software.

Experience of using social media channels to promote an organisation or business services.

Experience in training and development, with a focus on staff supervision and appraisals

Job Types: Full-time, Permanent

Pay: 29,244.00 per year

Ability to commute/relocate:

Rutland LE15 7PL: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you been responsible for training or supervising staff in a previous role? Do you have the legal right to work in the UK without sponsorship?
Experience:

HR Administration/Office Manager: 2 years (required)
Work Location: In person