Job Description

The HR and Operations Manager plays a pivotal role in ensuring the effective and efficient functioning of the London Irish Centre's (LIC) internal operations, with strategic oversight of all HR functions, organisational policies, facilities management, and volunteer coordination.

This key position supports a positive and inclusive workplace culture, embedding best practice, staff wellbeing, and continuous improvement across the organisation. With a focus on both people and operations, the role is central to developing our growing team and delivering well-managed operations that collectively advances LIC's strategic goals

HOW TO APPLY

Visit: https://londonirishcentre.org/about/work-london-irish/

To apply, upload your CV and cover letter to our applicant tracking system here:

https://londonirishcentre.peoplehr.net/Pages/JobBoard/Opening.aspx?v=55611d70-ebc7-49ff-b18a-6c996293a9aa

Please also ensure that you answer ALL of the questions as part of the application process.

Please note that the final question is a multiple choice selection - please select ALL of the options that are relevant to you.

If you would like to have an informal conversation with Louise Rowe (CFO) please contact us by email at recruitment@londonirishcentre.org to arrange a call.

Closing date: 9am, day, 7 July 2025 (applications will be reviewed on a rolling basis and will be actively interviewing before this date. We reserve the right to close applications before this date)

We respectfully request no contact from recruitment agencies

ABOUT YOU

You are a professional and enthusiastic HR and Operations practitioner with experience spanning people management and day-to-day organisational operations.

You have a strong track record of developing, motivating, and supporting both staff and volunteers. You have the ability to manage a wide range of operations - including health and safety, policy, compliance, quality, governance, contracts, and contractor oversight - to support service delivery across the Centre's diverse functions. You are experienced in building and maintaining effective organisational systems. You demonstrate outstanding communication skills, attention to detail, and discretion, and you excel at managing a varied workload with competing priorities and tight deadlines. You are highly organised and thrive in dynamic environments where flexibility, initiative, and sound judgment are essential. You are committed to fostering a welcoming and inclusive culture; You are proactive and comfortable working independently, while also able to build strong, collaborative relationships across all levels of the organisation.

KEY AREAS OF RESPONSIBILITY

Lead the day-to-day HR function providing support to staff across all areas of HR. Ensure HR policies are reviewed and updated to ensure compliance with employment laws, regulations and best practice. Develop new policies that are fit for purpose, legally compliant, and embedded within the team. Update, maintain and develop employee handbook, HR templates, processes, and systems to support the delivery of an effective HR function. Manage HR systems ensuring all records are maintained accurately and comply with GDPR. Oversee all recruitment processes. Oversee the entire employee lifecycle - from induction to exit - while implementing talent retention strategies, performance management systems, and succession planning. Oversee organisational volunteer management, ensuring compliance with policies and alignment with strategic objectives Coach and advise line managers on people issues withing their teams from probation to sickness absence to performance. Manage grievances and disciplinary actions in accordance with policy. Lead on delivery of annual training plan and annual appraisal process. Oversee day-to-day office management to ensure a warm, inclusive, and safe working environment. Ensure health and safety, compliance, and quality standards are consistently upheld across all HR and operational practices, fostering a safe, legally sound, and high-performing work environment. Manage outsourced IT contracts and service level agreements, overseeing IT and communications providers - including VOIP systems - while coordinating support and resolving issues as needed. Oversee office supplies, contracts, and supplier relationships, ensuring cost-effective and efficient operations. Responsible for governance and compliance matters, providing comprehensive board support, and managing company secretarial duties, including filings and updates with Companies House and the Charities Commission. Oversee and manage operational expenditures to ensure alignment with the allocated budget, while identifying opportunities for cost efficiencies
This job description is a guide to the nature of the work required of the postholder. It is not wholly comprehensive or restrictive and may be reviewed as required.

Job Types: Full-time, Permanent

Pay: 36,000.00-41,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount
Schedule:

Monday to Friday
Ability to commute/relocate:

London NW1 9XB: reliably commute or plan to relocate before starting work (required)
Experience:

HR & Operations management: 3 years (required)
Licence/Certification:

CIPD (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 09/07/2025