Job Description

Location: Newbury/London

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week - Mon to Fri

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.



At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.



Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you'll do

The Senior HR Services Manager role is accountable for managing a team of HR Services professionals responsible for providing remote support services (via email & webchat) offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and the business.

Key accountabilities:

Full people management responsibility for a team of HR shared services professionals, both onshore & offshore. Defining team-operating standards, sets direction and enables performance of the team. Influence decisions and contribute to the functional policies, processes and practices to ensure alignment to global processes and best practices; Negotiate internally and influences senior stakeholders and line managers to obtain approval of business cases on the improvement and changes of systems processes and policy; Manages the team to effectively assist and advise Vodafone employees and managers and deliver best practice HR support to our people. Proactively build knowledge and competence internally and externally to identify and deliver new services and processes; Apply complex evaluative judgement to lead the team in solving complex or novel situations, delivering changes across HR shared services when necessary and driving automation. Leading a range of HR Services including Payroll, Vetting, Policy Integration, Employee Experience and Operational Delivery through VOIS. Lead the HR Services Transformation influencing global roadmaps to improve customer experience through process re-engineering.

Who you are

A technical expert with a sound understanding of HR processes and operations with ability to meet agreed KPIs and service levels. Knowledge and understanding of global and local HR systems and the HR capabilities they support. Strong stakeholder management skills, able to effectively manage Group dynamic and credibly represent Vodafone UK when interfacing with senior stakeholders up to GMT. Strong communication skills, able to clearly translate technical concepts for senior, non-technical audience. Balanced thinker and able to bring teams together to resolve issues that are at the highest escalation levels ( being able to make sound judgements /interpretations with sometimes ambiguous information. Previous experience of integrating HRIS systems advantageous.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.



If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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