Job Description

Job Introduction

We have an exciting opportunity for an experienced Shared Services Transformation Lead to join our People Leadership Team on a 12-month fixed term basis. This role will play a pivotal part in shaping and delivering the future of our HR Shared Services model while leading a critical phase of our Payroll System Project.


As the Shared Services Transformation Lead, you will lead the design and implementation of a three-tier Shared Services Model, ensuring our processes are efficient, scalable, and fit for purpose. At the same time, you will take ownership of Phase 2 of our Payroll System Project, ensuring that our investment in HR and Payroll systems deliver real value through the successful roll-out of employee and manager self-service.


Working closely with Payroll, HR, Finance, IT, and external providers, you will oversee the Project Plan and act as the main link between teams. You will also drive improvements in how services are delivered, introduce practical digital solutions, and support the design of future Shared Services roles to ensure a scalable and highly capable function.


Job Overview
Map current HR processes and recommend how they should sit within the new three-tier model. Lead the introduction of employee and manager self-service, supporting the design of online forms, automated letters, and streamlined HR processes. Drive the communication and training needed to embed new ways of working across managers, employees, and the HR team. Oversee the implementation of Tier 0 support, including FAQs, guidance, and a ticketing system. Support the design and introduction of the Tier 1 Shared Services role, defining responsibilities, training, and competencies. Contribute to the development of HR dashboards and reporting.

Minimum Criteria To Apply
Proven experience of leading HR transformation or shared services projects within a complex organisation. Strong project management skills, with the ability to manage multiple priorities and deliver to agreed timelines. Experience of implementing HR or payroll systems (ideally MyView / Zellis) and embedding employee/manager self-service functionality. Excellent stakeholder management skills, with the ability to influence and collaborate across HR, Finance, IT, and external providers. A structured approach to documenting, redesigning, and improving HR processes. Strong communication and change management capability, including supporting the development of training and engagement materials. Analytical skills with the ability to contribute to reporting and dashboard solutions (knowledge of PowerBI or similar desirable).

Package

Salary & Hours

55,000 - 60,000 DOE 37.50 hours per week 12 Month Fixed Term Contract

Employee Benefits

Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements. Contributable company pension scheme 10% store discount at all our retail stores Death in Service Benefit Long service recognition scheme

MyHB colleague benefits platform with access to:

Discounts UK wide on retail, leisure, hospitality venues Employee Assistance Programme with 24/7 confidential counselling and advice line * Low-cost voluntary insured health cash plans and cancer cover