Job Description

HR Support Officer - People Relations | 9211 | Fixed Term Contract until October 2027 | 22.5 hours per week | 26,403 to 28,142 per annum pro rata (Scale E) | County Hall, Norwich

The People Relations Team are the first point of contact for managers throughout Norfolk County Council on all employee relation matters. We respond daily to a considerable range of important enquiries on people topics including contracts of employment, performance management, absence management, recruitment, employee benefits and leaving employment. In summary we provide first line advice, guidance, and support throughout the employee lifecycle.


As an HR Support Officer, you will be tasked with resolving general matters in accordance with policies and procedures by exercising judgement and assessing risk in order to prioritise and assess when to hand over casework to senior colleagues or alternative specialist teams within the organisation.


You will have good administration skills and be able to use your initiative, have strong customer service skills, flexibility in your approach to daily tasks and excellent interpersonal skills to support building relationships with people both inside and outside of Norfolk County Council. A good working knowledge of Microsoft Office applications (Word, Excel) is essential, as is experience of considering new ways of working, developing new systems and processes, and managing your own workload.


For an informal discussion regarding this vacancy please contact Justyna Putnins, HR Adviser at justyna.putnins@norfolk.gov.uk



These are some benefits you can enjoy by working for Norfolk County Council:


Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need. Financial benefits such as:
+ ' Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
+ A Blue Light card for Fire Service and Social Care Workers
+ Relocation expenses (where applicable)
+ An advance of your expenses if you travel for work
+ Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
+ Tax efficient ways of getting extra pension and new bikes
+ Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
+ A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply,

we recommend reading the full

Job description and person specification

to help you demonstrate how you meet the criteria. You can also find information on our

Terms and Conditions

here.



Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.


We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

All applicants closing date: 11 November 2025 23:59