Job Description

Join our dynamic HR Systems team in a pivotal role as an HR Systems Support Analyst! This role will play a key part in ensuring a great user experience for our extensive community of over 600 HR systems users.

FTE Contract and Length:

This appointment is 50% FTE and is fixed term until 31 July 2026.

About Us

Spanning the historic streets of the "city of dreaming spires," the University of Oxford has been ranked the world's leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to ground-breaking research that tackles global challenges from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:
38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service. One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave. A commitment to hybrid and flexible working to suit your lifestyle. An excellent contributory pension scheme. Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans. Access to a vibrant community through our social, cultural, and sports clubs.

Key responsibilities:

Provide first-line technical support to our userbase, addressing queries and resolving issues promptly via email, Teams, and Oxford Service Manager (OSM). Collaborate closely with team members to prioritise and resolve user queries, contributing to continuous improvement of our knowledge base. Escalate complex queries to second-line support when necessary, ensuring efficient incident resolution. Identify opportunities to enhance user support and training materials, aligning with University HR practices.

Desired skills and experience:

Previous experience in a customer-facing or technical support role, demonstrating a commitment to delivering excellent customer service. Ability to thrive in a fast-paced environment, effectively managing priorities and meeting tight deadlines. Strong organisational skills, with the ability to handle multiple tasks independently. Proficiency in handling confidential information and adherence to data protection regulations. Excellent written and verbal communication skills, with the ability to explain technical information clearly to non-technical audiences. Familiarity with HR policies/practices or similar procedures is advantageous. Experience with HR systems such as PeopleXD and ticketing/helpdesk systems is desirable.
If this fits your experience and skillset, we would love to hear from you! For more information about the role or an informal chat, please email emma.fitz-gibbon@admin.ox.ac.uk

We will be interviewing throughout the advertising period and hold the right to take down the advert, should we find the suitable candidate.

The closing date for all applications will be at 12:00 noon on 18 July 2025.