Job Description

A Global Financial Services Organisation, based in the City of London, seeks a HR Technology Administrator on an initial 12-month long Fixed Term Contract basis. The candidate will support the SuccessFactors Platform owner and module SMEs to ensure that the system is available, regularly updated and enhanced, and meets business requirements and support strategic and high-profile HR and Business change projects that involve changes to SuccessFactors.

The HR Technology Administrator will have the following accountabilities and responsibilities across entities and locations in the EMEA region:

SF Service Support:

• Daily monitoring of interfaces between SF Platform and Core HR system (Oracle HR), liaising with the WFA team to ensure any data errors are corrected in a timely way.
• Monitoring of SF platform performance (including integrations), escalating any technical issues where necessary.
• Supporting HR Tech module SMEs with delivery of change requests, which may include engaging with the SI Partner and/or SAP. Tasks include basic configuration, writing test scenarios/scripts, executing testing, defect resolution, updating config workbooks and process documentation.
• Providing support for the SF release management process. Includes reviewing release notes and attending supplier and SI partner webinars, performing regression testing, arranging and facilitating user acceptance testing, preparing release communications for administrators and end-users.
• Providing support for reporting, including creating and/or updating table and canvas reports within Report Centre to meet business requirements.
• Working with IT Security colleagues to ensure any new/updated Role Based Permissions are accurately reflected in the company access management system.
• Participating in the HR Technology Change Management meeting (fortnightly) and Design Authority forum (monthly), where proposed solutions and enhancements are presented for discussion, debate and approval.
• Following and promoting system controls and procedures to ensure data quality, accuracy and security

Customer Support:

• Initial HR Technology contact point for escalated queries that cannot be resolved by primary support tiers, providing functional expertise to resolve.
• Escalating issues where necessary - internally within the HR Technology team or to IT or other colleagues, and externally to the SI Partner and/or software supplier, and tracking and driving tickets to resolution.
• Managing the SF Administration MS Teams Group and sub-channels, ensuring that admin guidance and other documentation is up-to-date, publishing news and announcements, and encouraging participating and knowledge-sharing.

Project Support:

• Providing support to strategic and high priority business projects that require changes to the SF platform, such as re-organisations

Excel Tools Support

• Support the maintenance and version control of Excel Tools used by HR colleagues in the execution of annual processes such as Performance Reviews.
• Support the delivery of any approved changes to the Tools following approval at HR Change Management forum.
• Provide end-user guidance and support for the Tools.
• Keep any published versions of configuration/specification documents and user-guides updated.

Global Financial Services Organisation|12-Month Long Fixed Term Contract

A HR Technology Administrator with the following Knowledge, Skills, Experience & Qualifications:

• Experience in administering, supporting or using one or more SuccessFactors modules such as Learning, Performance & Goals, Compensation, Recruitment.
• Some previous exposure to system testing and use of a report writing tool would be an advantage
• Advanced-level Excel skills
• Interested in HR Technology and willing to undertake self-study to upskill on SF applications outside current area of expertise
• Strong customer service focus
• Strong interpersonal and listening skills
• Good verbal and written communication skills
• Ability to work collaboratively and influence peers and managers
• Versatile and adaptable and can deal positively with ambiguity
• Methodical, with a good eye for, and attention to, detail
• Able to evaluate a range of solutions and apply judgement in making recommendations
• Able to think creatively and be innovative when delivering solutions and in problem-solving
• Likes working with people from different countries and cultures and will participate actively in SMBC\'s commitment to diversity and inclusion in the workplace
• Strong and reliable team member who contributes to both individual development goals and the team\'s strategic objectives
• Acts with highest standards of integrity and fairness to colleagues and clients
• Business Writing/Business Analyst experience and skills desirable - able to translate requirements and be a conduit between technical and non-technical colleagues
• Degree level education or equivalent professional qualification (eg: SF module admin certification) is desirable.

A Global Financial Services Organisation based in the City of London.

A competitive Fixed Term Contract package depending on skill-set and experience.

Michael Page