Job Description

Job Ref:

OCC3513

Branch:

The Eliott Hotel

Location:

The Eliott Hotel, Gibraltar

Salary/Benefits:

Competitive Salary, friends family rates and your birthday off

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

08/09/2025

Closing date:

27/10/2025

Job description: HR Training Manager- The Eliott

Reporting structure: Reports to the General Manager and the Group HR Director

Key objectives:

To support the management team of the hotel to develop a strong team who can deliver Company standards and exceed customer expectations with high 4-star standards at all times To ensure that new recruits are inducted into the Company well to enable them to serve Guests to the highest possible. To ensure that training is provided to enable employees to deliver their roles fully and that all mandatory training is completed within the required time-lines To manage day to day HR administration ensuring compliance at all times To create a culture of engagement where employees are happy in their work and as a result deliver for customers To support the development of the team to create a culture where there is the opportunity to progress.

Key responsibilities:

Ensure new recruits receive their contract and all associated administration within Company guidelines and compliance and GDPR are maintained at all times Ensure all new employees receive a warm welcome through Induction and the training they need to do their job through Flow and on the job training Support the operations team with guest service training and the customer journey, developing simple training where required and maintaining records of training provided Manage the review cycle for all employees, supporting Managers with the paperwork and coaching them to have meaningful communications Develop engagement activities across the hotel, utilising the Social Committee to take action Support recruitment in all areas of the business, minimising the use of agencies and targeting candidates where possible, training Managers to select the best Support the roll out of the ATS/ new systems ensuring that managers are trained, the system works effectively and candidates experience is at all times positive. Develop Flow Hospitality E'learning for the hotel, ensuring compliance training is completed and using the communication platform to engage with the team Ensure the Review process is in place with quality meetings taking place, training for Managers and communication with the team about how the process works Work towards being paperless in HR and ensure that everything people related is GDPR compliant To ensure employer brand is driven through the cycle of recruitment on-boarding and training To deliver training for the team to drive guest satisfaction and team member retention Support the hotel team, providing opportunities for development and engagement that will develop strong morale in line with Company values Work with Group HR to ensure that the training, culture and overall HR practices are in line with the O'Callaghan Collection

Skills, Knowledge and Experience required

Strong training delivery skills - enjoys running training and has clear communication style and can adapt to the needs of the learners Can develop and write training materials that are engaging and deliver key messages to support great service General HR knowledge and experience in a comparative role Enthusiastic and positive personality with ability to build trusting relationships with others. Good influencing skills Outstanding communication skills, both written verbal; A strong command of both written and spoken English and Spanish is essential Proven organizational skills, works well on their own, able to set and meet deadlines with quality results Computer literate with working knowledge of; Excel, MS Word, PowerPoint and other related computer applications - Ability to develop reports and write correspondence English and Spanish languages essential, both oral and written ability Knowledge of Gibraltar Employment Law advantageous

Measures of success:

Contracts issued within legislative time-lines Flow E'Learning - 85% compliance for statutory modules Compliance is high with over 90% of paperwork returned on time and the rest in progress Induction held monthly for all new recruits and is engaging and useful to all attendees TripAdvisor and other guest reviews demonstrate strong customer service ethos Delivery of the Company values and embedding the culture Managers feel supported and developed to do their job Quality reviews completed for all employees at the required time Applicant tracking system up and running with increase in quality of applicants and a quicker time to hire.

This Job description is not meant to be exhaustive but describes the essence of the role and responsibilities. This JD will be reviewed at least annually.

We have a Competency Framework which details clearly what we expect of you in the key areas. This is how you will be measured in your performance reviews and in discussions with your Manager.

Communicates with impact

Works collaboratively

Communicates information and ideas effectively, in a way that others can understand and act upon




Works effectively with others in an emotionally intelligent way to achieve team and business goals




Communicates clearly

Challenges others

Provides feedback

Listens

Is open and honest

Understands others

Adaptability

Works for the team

Understands impact on others

Seeks to make collaborative decisions

Willingly shares expertise and knowledge

Owns performance

Delivers Quality

Takes responsibility for personal performance and approaches role with passion, enthusiasm and commitment




Meets targets and delivers quality for own internal and external customers through effective and efficient means and processes




Positivity

Challenges self

Pro-active

Agile

Works with pace

Lives the Values

Customer focused

Solves customer challenges

Effective planning

High operational standards

Measures performance

Solves problems

Enables others

Anticipates, solves and learns from challenges

Leads with energy and passion and delivers through getting the best from others




Addresses problems

Innovates

Remains calm

Seeks help

Educates others

Develops and utilises talent

Empowers others

Manages performance

Builds effective teams

Adapts own leadership style

Works commercially

Makes effective short and long-term commercial decisions to deliver key business objectives and targets


Understands the customer

Understand the market

Decision making

Risk taking

Seeking commercial opportunities


At all times when you are at work, we expect you to practice the Company Values - these were designed by our teams based on what it is like to work at the O'Callaghan Collection and we employ people who we believe will live these values every day in what they do.

PROUD - we're proud of our work and our uniquely styled hotels

CARING - we care about our customers and about each other

ACCOUNTABLE - we own our actions and think about their wider impact

DETERMINED - we're adaptable, resilient and love a challenge!

Company Vision



By following this and the SOP's for your role, you will support the O'Callaghan Collection in the delivery of our Company Vision -


"We strive to make our guest experiences extra special. We're proud to work as a team, aiming to provide exceptional service and to make great memories that ensure our guests come back to stay here at O'Callaghan Collection".

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About Us

The Eliott Hotel Gibraltar takes inspiration from its Mediterranean surroundings. Strong, warm colours and clean lines give the bedrooms a contemporary feel, while comfortable beds and furniture make them an inviting haven after a day in the sun. Many of the rooms also enjoy breathtaking views of the Strait of Gibraltar.



We are consistently ranking high on TripAdvisor for our exceptional service and unforgettable guest experiences!