Job Description

We are looking for a

hard-working, passionate, and upbeat person

to join our fantastic team at Town Square Spaces. TownSq are a B-Corp who support freelancers, new company directors and aspiring entrepreneurs in starting-up, raising investment and growing their businesses. We do this through providing spaces, business support and admin support.

TownSq are working in collaboration with the Tunbridge Wells County Council to create a beautiful collaborative, flexible and innovative workspace right in the heart of the town centre. The role of the Hub Administrator will be to support the manager in building a strong entrepreneurial community within the space which can integrate into the wider ecosystem, bringing benefit to people, places and communities across Tunbridge Wells and beyond.

PURPOSE OF THE JOB

To organise bookings for day passes, meetings and events. Outreach to new prospective customers to drive interest and create a strong sales pipeline for meeting room and event space bookings To be the first point of contact for all event delegates and enquiries. To meet and greet at front of house. To take ownership of social media content for Town Hall. To actively work with Hub Manager to develop new enquiries. To regularly communicate and update the team on the events calendar. To manage the new member induction process. Support day-to-day tasks within the hub.

ABOUT YOU...

You will be passionate about creating welcoming, inclusive spaces where our community can thrive. With a sharp eye for detail and a natural flair for customer service, you'll play a vital role in ensuring every member feels valued and supported. You'll be the first point of contact for event delegates and enquiries, managing bookings for day passes, meetings, and events while providing exceptional front of house hospitality.

You'll be proactive in bringing ideas to life, whether that's through engaging social media content for Town Hall, reaching out to prospective customers to drive interest and build a strong sales pipeline, or implementing day to day improvements that make our space feel like home. You'll take ownership of our social media presence and work closely with the Hub Manager to develop new enquiries and opportunities.

You'll be the kind of person who notices the little things: restocking supplies before they run out, jumping in to help set up an event, or checking in with a member who looks like they need support. You'll keep members informed by regularly communicating updates on the events calendar and newsletters. You'll have a genuine enthusiasm for problem solving without waiting to be told what needs doing. You'll spot opportunities and take action.

While you may not have all the experience yet, you'll be eager to learn about the startup ecosystem, enterprise support, and what makes coworking communities successful. You'll be curious about our members' journeys and excited to contribute to their growth.

There's no set career path to this role. You might come from hospitality, events, marketing, community management, or something completely different. What matters most is your attitude: a can-do approach, strong communication skills, and the ability to work independently while being an excellent team player. Familiarity with Tunbridge Wells and the surrounding area would be a bonus but isn't essential.

This is a full-time position with a salary of 25,000.

Town Square is a B-Corp and Committed to Equality accredited organisation: we are committed to promoting a diverse and inclusive community within both our team and our membership.

Job Type

: Full time

Salary:

25,000 per year plus bonus

Holidays:

30 day holiday inclusive of bank holidays and Christmas shut down

Benefits:

10 in 9 working pattern (after probation) Employee Assistance Programme Birthday day off Christmas shut down between Christmas & New Year
Job Type: Full-time

Pay: Up to 25,000.00 per year

Work Location: In person