Job Description

Company Description
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

• Growing and transforming our direct care and support

• Delivering more practical information and support

• Leading in shaping the end-of-life experience

We are recruiting for a Hub Coordinator to join the team in either the Cardiff Hospice in Penarth or the Dafen Office in Llaneli on a permanent basis.
As a Hub Coordinator, you will play a key role as part of our clinical support team as you act as a first point of contact for all Marie Curie services in either the Cardiff Hospice or the Dafen Office.
Collaborating closely with Senior Coordinators, you will help maintain the efficient operation of the coordination hub by liaising with both clinical support and management staff, as well as, volunteers, referrers, local CHC teams, and patients' families and carers during and after care.
You will oversee and facilitate the referral process, coordinate and schedule care as needed, ensuring precise data entry into both operational and clinical systems. This will involve use of Robotic Process Automation systems such as eCommunity, EMIS and SystemOne.
This position demands a high level of diplomacy, exceptional communication skills, and the ability to work accurately under pressure.
Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) 24,833 per annum + enhancements (pro rata)
Contract: Permanent, part-time. 18.75 hours per week. Shifts will be between 07:00am - 10:00pm, 7 days per week service.
Based: Candidates can select their base to be in either the Cardiff Hospice in Penarth or the Dafen Office in Llanelli
What's in it for you:
Annual leave allowance 27 days plus 8 public holidays (pro rata)
Competitive Policy for parental/sick Leave
Continuous Professional development
Industry leading training programmes
Season ticket loan for travelling to and from work
Defined contribution schemes for Pension
Marie Curie Group Personal Pension Scheme
Loan schemes for bikes; computers and satellite navigation systems
Introduce a friend scheme
Help with eyecare cost
Entitled to Marie Curie Blue Light Card
Entitled to Benefit-Hub Discount Scheme
Life assurance - for all employees
What we're looking for:
Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
Experience in a customer care or mediation role, including dealing with complaints in a health setting
Excellent communication, interpersonal and organisational skills
A commitment to helping patients with complex care needs
Ability to solve problems and take proactive action to address issues
A desire to help others, work towards targets and develop their skills
Please see the full job description here:
Application Process
Close date for applications: 28th February 2026 - (advert may close early due to number of applications received)
Interview Dates: TBC
As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
For further information or to arrange an informal chat please contact our Hiring Team at
Additional Information
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to

Skills Required