Job Description

We are recruiting for a Hub Coordinator to join the team in either the Cardiff Hospice in Penarth or the Dafen Office in Llaneli on a permanent basis.
As a Hub Coordinator, you will play a key role as part of our clinical support team as you act as a first point of contact for all Marie Curie services in either the Cardiff Hospice or the Dafen Office.
Main duties of the job
Collaborating closely with Senior Coordinators, you will helpmaintainthe efficient operation of the coordination hub by liaising with both clinical support and management staff, as well as, volunteers, referrers, local CHC teams, and patients families and carers during and after care.
You will oversee andfacilitatethe referral process,coordinateand schedule care as needed, ensuring precise data entry into both operational and clinical systems. This will involve use of Robotic Process Automation systems such aseCommunity, EMIS andSystemOne.
This position demandsa high levelof diplomacy, exceptional communication skills, and the ability to work accurately under pressure.
About us
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
Details
Date posted
30 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
24,833 a year 24,833 per annum + enhancements (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
MC00816
Job locations
Cardiff Hospice in Penarth or the Dafen Office in Llanelli
Cardiff
Wales
CF64 3YR
Job description
Job responsibilities
Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) 24,833 per annum + enhancements (pro rata)
Contract: Permanent, part-time. 18.75 hours per week. Shifts will be between 07:00am 10:00pm, 7 days per week service.
Based: Candidates can select their base to be in either the Cardiff Hospice in Penarth or theDafenOffice in Llanelli
What'sin it for you:
Annual leave allowance 27 days plus 8 public holidays (pro rata)
Competitive Policy for parental/sick Leave
Continuous Professional development
Industry leading training programmes
Season ticket loan for travelling to and from work
Defined contribution schemes for Pension
Marie Curie Group Personal Pension Scheme
Loan schemes for bikes; computers and satellite navigation systems
Introduce a friend scheme
Help with eyecare cost
Entitled to Marie Curie Blue Light Card
Entitled to Benefit-Hub Discount Scheme
Life assurance for all employees
Whatwerelooking for:
Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
Experience in a customer care or mediation role, including dealing with complaints in a health setting
Excellent communication, interpersonal and organisational skills
A commitment to helping patients with complex care needs
Ability to solve problems and take proactive action to address issues
A desire to help others, work towards targets and develop their skills
Please see the full job description here:Hub Coordinator Generic - 1
Application Process
Close date for applications: 28thFebruary 2026 (advert may close early due to number of applications received)
Interview Dates: TBC
As part of your online application, you will be asked for aCV.Please review both the advert and job description and outline your most relevant skills,experienceand knowledge for the role.
For further information or to arrange an informal chat please contact ourHiring Team at recruitment@mariecurie.org.uk Job description
Job responsibilities
Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) 24,833 per annum + enhancements (pro rata)
Contract: Permanent, part-time. 18.75 hours per week. Shifts will be between 07:00am 10:00pm, 7 days per week service.
Based: Candidates can select their base to be in either the Cardiff Hospice in Penarth or theDafenOffice in Llanelli
What'sin it for you:
Annual leave allowance 27 days plus 8 public holidays (pro rata)
Competitive Policy for parental/sick Leave
Continuous Professional development
Industry leading training programmes
Season ticket loan for travelling to and from work
Defined contribution schemes for Pension
Marie Curie Group Personal Pension Scheme
Loan schemes for bikes; computers and satellite navigation systems
Introduce a friend scheme
Help with eyecare cost
Entitled to Marie Curie Blue Light Card
Entitled to Benefit-Hub Discount Scheme
Life assurance for all employees
Whatwerelooking for:
Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
Experience in a customer care or mediation role, including dealing with complaints in a health setting
Excellent communication, interpersonal and organisational skills
A commitment to helping patients with complex care needs
Ability to solve problems and take proactive action to address issues
A desire to help others, work towards targets and develop their skills
Please see the full job description here:Hub Coordinator Generic - 1
Application Process
Close date for applications: 28thFebruary 2026 (advert may close early due to number of applications received)
Interview Dates: TBC
As part of your online application, you will be asked for aCV.Please review both the advert and job description and outline your most relevant skills,experienceand knowledge for the role.
For further information or to arrange an informal chat please contact ourHiring Team at recruitment@mariecurie.org.uk
Person Specification
Qualifications
Essential

• - Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.

Experience
Essential

• - Experience in a customer care or mediation role, including dealing with complaints in a health setting

Person Specification
Qualifications
Essential

• - Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.

Experience
Essential

• - Experience in a customer care or mediation role, including dealing with complaints in a health setting

Skills Required