Job Description

Imagine working in a team of dedicated and friendly HR Advisors where we all share the same values and passion for delivering an outstanding service through collaborative working with NNUH's managers.
We're seeking an exceptional and experienced HR Professional to join us and it's an exciting opportunity for the right person!
The HR Operations team at the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), provides an HR advisory service to line managers across a full spectrum of HR and employment matters across the hospital.
We are proud to provide an HR service that supports staff to deliver exemplary care for every patient. If this inspires you and you share our values, we really want you to join our team.
Main duties of the job
The role involves providing HR advice to line managers on a wide range of matters through the application of Trust policies, interpretation of UK employment law and best practices across all levels of staff. You can expect to be managing a caseload of employee relations cases, primarily focusing on attendance management and probationary support.
You will be highly professional, and a confident communicator with excellent interpersonal and problem-solving skills. Ideally you will have experience working in a contact centre environment as you will be expected to have the ability to autonomously deliver positive outcomes and prioritise competing demands with a complex and challenging workload.
You will play a key role in championing the NNUH People Promise and our PRIDE values.
Whilst this role can be worked on a hybrid basis, there is an expectation that the team attend work at the HR Operations office in the Norwich city centre, and applicants must be available to attend the main hospital site at short notice (sometimes within the same working day). Please only apply if you are able to attend in Norwich or across Norfolk at short notice.
Full time: 37.5 hours per week
Interview date: 7th October 2025
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,049 to 37,796 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
234-24-K3276
Job locations
20 Rouen Road
Norwich
NR1 1QQ
Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:

• Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
• Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
• Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
• Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
• Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.

Please refer to the for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 3571 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you meet the 'new entrant' criteria or have continually held one or more Skilled Worker visas prior to 4 April 2024. Job description
Job responsibilities
The following skills and experience will be required and are essential for the successful candidates:

• Provide advice and in-depth support to managers at all levels of the organisation to help them in managing their staff, e.g. explaining terms and conditions, advising on performance concerns, attendance management, right to work queries and general policies.
• Coach and advise line managers in the practical application of Trust policies in the management of their staff and regarding the procedural or potential legal implications of their decisions at any relevant meeting or by email, Teams or telephone.
• Review and provide HR advice and feedback to line managers regarding draft reports and documents to ensure they meet organisational requirements. Prepare letters, policies and notes of meetings to communicate complex employment and policy matters.
• Act as an advisor across a busy caseload, providing a range of advice for individual cases adhering to HR policy, seeking advice where appropriate. Liaise with Senior HR team members and Central HR Operations team manager to ensure that cases are progressed in a timely manner.
• Attend meetings both in person and via Teams to provide HR support and advice, sometimes with highly complex or distressing situations, for example whether the ending of employment or other course of action may be appropriate. This will require you to consider a range of information and apply employment law and best practice to provide the possible range of options.

Please refer to the for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 3571 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role unless you meet the 'new entrant' criteria or have continually held one or more Skilled Worker visas prior to 4 April 2024.
Person Specification
Qualifications
Essential

• CIPD qualification level 5 or equivalent demonstrable experience.

Experience
Essential

• Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.

Skills
Essential

• Evidence of use of initiative and problem solving.
• Demonstrable knowledge of UK Employment law and its application in the workplace.

Attitude & Aptitude
Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Person Specification
Qualifications
Essential

• CIPD qualification level 5 or equivalent demonstrable experience.

Experience
Essential

• Some experience of advising in the practical application of HR practices and supporting complex HR issues e.g. sickness absence management, capability, misconduct and grievance management.

Skills
Essential

• Evidence of use of initiative and problem solving.
• Demonstrable knowledge of UK Employment law and its application in the workplace.

Attitude & Aptitude
Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills Required