Job Description

At and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge whats possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Position Overview:
The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.
Key Responsibilities:
Customer and Technical:
xc2xb7 Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
xc2xb7 Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
xc2xb7 Build and maintain strong relationships with customers, acting as a trusted point of contact.
xc2xb7 Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
xc2xb7 Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
xc2xb7 Reporting and Analysis: Generate regular reports on completed invoiced work orders.
xc2xb7 Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
xc2xb7 Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
xc2xb7 Proven experience in service or field-based technician role.
xc2xb7 Strong knowledge of customer service principles.
xc2xb7 Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
xc2xb7 Effective communication skills
xc2xb7 Analytical thinking and problem-solving abilities.
xc2xb7 Proficiency in using, Apps, diagnostic software, and MS Office Suite.
Skills and Capabilities:
xc2xb7 Knowledge of manufacturing industry an advantage
xc2xb7 People and communication skills with a positive mindset
xc2xb7 Able to work with minimal supervision.
xc2xb7 Appropriate skilled based certificates with F-Gas
xc2xb7 Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
xc2xb7 Proficient in using Microsoft Office Suite.
xc2xb7 UK Drivers licence as a company vehicle will be allocated
xc2xb7 Right to Work status confirmed for Country of application.
You can look forward to:
xc2xb7 Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
xc2xb7 Company van
xc2xb7 A fast-paced working environment
xc2xb7 An excellent working culture and community
xc2xb7 A structured induction plan with continued learning and development.
xc2xb7 A key role where you can make a direct contribution to our business.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.