Job Description

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Duties/Responsibilities

Location: HVAC Working Supervisor mobile across the Midland and North covering from the Scotland boarder down to Luton

Salary: Competitive + Company benefits

Working Hours: 08:00 to 17:00 Monday to Friday 40 hours per week

Contract Type:

Perm Full time

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

The HVAC Supervisor plays a pivotal role in delivering a high quality service, by meeting with client representatives and customers as required, gaining feedback, engaging in proactive dialogue and generally promoting EMCOR and client site operations in a positive and favourable light. The Service Manager will also be responsible for overseeing the administration of the HVAC services element of the client contract. Provide reporting and feedback to the National Operations HVAC Manager and EMCOR management team, as required.

What you'll do:

Ensure services are conducted in line with the Framework Agreement and that KPI's are achieved, ensuring any issues identified are resolved in a timely fashion EMCOR line management responsibility on site for HVAC services delivered by EMCOR staff and appointed sub-contractors EMCOR senior representative for all HVAC related matters and to provide HVAC expertise, survey sites and facilities and liaising with client representative The Service Manager must be capable of producing HVAC risk assessments for service and be responsible for the management and implementation of procedures Utilise service excellence skills and work as appropriate with the Account Management Team to develop and maintain working relations with customer and client team To identify and meet the needs of the client, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service To support the compilation and implementation of a focused Service Excellence Programme at client's site, including customer surveys, monitoring feedback, attendance at customer groups, and assisting in generating continuous improvement across the site contract Identify and implement operational improvements to ensure the continued provision of high quality service to customers, with the ability to recognise potential complaint situations and take effective steps to avoid and or resolve these situations Where appropriate work with client and EMCOR Senior Managers to develop plans for expanding and enhancing EMCOR's service offering within the business Oversee administration of the HVAC element of the contract, including personnel and sub-contractor management, forward planning of service activities and preparation of the monthly report and KPI results Ensure work is performed in adherence with company policies, procedures and standards and Health & Safety legislation and statutory regulations in order to maintain the integrity of operational activities and safety of employees and provide high quality service to customers Ensure sub-contractors and suppliers' activities are managed and that they are fully briefed on the site rules and regulations prior to the commencement of any work and continue to comply whilst work is being carried out Support the development and ongoing maintenance of the EMCOR CAFM (agility/ EMMA) system to ensure accurate records and reporting Ensure staff appraisals, development and training is effectively undertaken whilst maintaining appropriate records associated with personnel and service operations Compile periodic reports as required and maintain excellent communication with colleagues and the client ###

Person Specification

Who you'll be:

Highly developed level of interpersonal and customer relationship skills Professional and polished appearance and manner Valid first aid at work qualification, preferred but not essential Previous experience in a similar HVAC service manager role preferred Excellent administrative, organisational, telephone and interpersonal skills are essential Methodical, articulate, proactive are essential Good IT skills including Microsoft windows 365 Must be able to confidently deliver presentations and communicate at all levels Valid, full driving licence preferred, Knowledge of all aspects of HVAC (Combustion) services, Good communication, organisation and problem-solving skills, To work reasonable overtime as and when required Requires participation in an on-call roster. Personable and approachable Literate and numerate Undertaken relevant Health and Safety Training (SMSTS / IOSH) Flexible and adaptable with other trades A team player with the ability to work from their own initiative Willingness to learn new skills and embrace procedures Undertake any or additional training to benefit the department and yourself when required, Flexible approach to working hours ###

Benefits

Benefits:

25 Days holidays + Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme - worth 500 per referral GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.



We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.



Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.